SANDRA ALLEN

702-***-**** ad0dja@r.postjobfree.com

P R O F E S S I O N A L S U M M A R Y

Highly skilled professional with a diverse background in call center operations, administration, nursing, and customer service. Possesses extensive experience in managing inbound and outbound calls, handling customer inquiries, and providing exceptional support. Proficient in administrative tasks, ensuring efficient office operations and maintaining accurate records. Demonstrates a strong nursing background, delivering compassionate care, and maintaining a safe and nurturing environment for patients. Known for excellent communication skills, problem- solving abilities, and a strong commitment to delivering top-notch service in all aspects of work. Additional Knowledge Area:

Data Entry - Root Cause Analysis - Project Management - Zendesk G-Suite – KPI’s - Customer Support - Virtual Sales E X P E R I E N C E

REASERCH INTERVIEWER 11/2021 – Present

Precision Opinion, Las Vegas NV

As a telephone researcher, their responsibilities include following survey scripts for the CDC, asking questions, recording responses accurately, and maintaining a high level of professionalism and courtesy during interactions.

● Completed NIS Project Training

● Top producer for the month May 2023

REASERCH INTERVIEWER 04/2012 – 06/2019

SSRS (ICR), Las Vegas NV

As a telephone researcher, their responsibilities include following survey scripts for various companies, asking questions, recording responses accurately, and maintaining a high level of professionalism and courtesy during interactions.

● Promoted from research to Intermittent Call Monitor. REASERCH INTERVIEWER 02/2011 – 03/2012

Precision Opinion, Las Vegas NV

As a telephone researcher, their responsibilities include following survey scripts for the CDC, asking questions, recording responses accurately, and maintaining a high level of professionalism and courtesy during interactions. E D U C A T I O N & C E R T I F I C A T I O N S

Licensed Practical Nurse / Genessee County Community College, Flint, MI 1972 Diploma / Northwestern Community High School, Flint, MI 1966 SANDRA ALLEN

702-***-**** ad0dja@r.postjobfree.com

P R O F E S S I O N A L D E V E L O P M E N T

Drug & Alcohol Awareness Certification 1972

Genessee County Regional Drug Abuse Commission, Flint, MI