Data Operations Customer Service
Resume:
Zeta-Joe Ayensu
Worcester, MA 01602
********@*****.***
SKILLS
Customer Service Python
Multitasking Excel
HTML C++
CAD
EXPERIENCE
P&N Home Healthcare, Worcester,MA - Office Manager
January 2022- Present
●Processing Payroll
●Scheduling
●Organizing meetings and arranging appointments.
●Typing, and dealing with correspondence, complaints and queries.
●Booking transport and accommodation.
●Ordering stationery and furniture.
●Preparing letters, presentations and reports.
Advocates Inc, Framingham,MA - IT Manager
May 2020 - January 2022
●Delegate assignments to staff
●Updating and keeping track of inventory
●Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem
●Controlling and evaluating IT and electronic data operations
Advocates Inc, Framingham,MA - Counselor
May 2020 - June 2021
●Provide assistance and support to patients who are not able to look after themselves
●Planned, organized, and led group activities.
●Assisted the patients in outside traveling such as medical appointments.
You Inc, Worcester,MA - Counselor
May 2020 - Present
●Assisted children in the foster care system.
●Communicated children's needs to parents, lawyers, and case workers.
●Frequently sat down with children to discuss their feelings, thoughts, and overall well being.
New Life Church, Worcester,MA - Youth Manager
July 2014 - Present
●Work closely with church supervisors to create announcements such as posters, and letters for church newspapers.
●Created powerpoints and slideshows for church events.
●Responsible for the care of the younger church members during field trips and choir practice.
University Of Massachusetts Dartmouth Library, North Dartmouth,MA - IT Help Desk
October 2019 - May 2020
●Troubleshoot for students and staff
●Managed computer updates
●Record events and problems and their resolution in logs
America Reads, North Dartmouth,MA - Teacher’s Assistant
October 2018 - October 2019
●Assisted teachers with creating lesson plans.
●Helped students by tutoring in subjects such as math and writing.
Panera Bread, Worcester,MA - Team Member
September 2016 - July 2019
●Worked as a customer service representative by taking calls and complaints
●Filed Complaints with headquarters
●Helped coworkers in cooking customer orders.
●Assisted supervisors with the opening and closing of the store
EDUCATION
University of Massachusetts Dartmouth, North Dartmouth,MA - Computer Science Major, Business Minor
September 2017 - 2021
GPA 3.0
Abby Kelley Foster, Worcester,MA
High School
August 2013 - May 2017
Individual Projects
Lokko LED App
Multiple Websites
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