Mandeep Singh

CUSTOMER S E RVICE R E PRESENTATIVE

ProlEe

• A result-oriented professional with 8 years of diverse experience in customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. mypEotyenH siuHort

Customer Service Specialist, Blue Anchor Private Limited, Punjab, India J UNE 2 0 1 6 — J ULY 2 0 2 3

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satis ed.

• Learn to identify customer needs or desires in order to recommend the appropriate product or service.

• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

• Provide feedback to other departments to help improve sales, marketing, and business processes.

• Identi ed new business opportunities by networking and building a steady client base.K

• Introducing new and innovative methods to lower variable costs.

• Conducted competition research to build competitive prices.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• jnowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• jeeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the ef ciency of the customer service process.

• Managing a team of 4unior customer service representatives.

• Ensure customer satisfaction and provide professional customer support. mdcDaHion

Bachelor's of Technology (Mechanical), Y.R.S. Polytechnic College, Punjab India

High School, Bharti Vidya Mandir, Punjab, India

keHaiEu

Caledon, Ontario

Canada

735-@@2-2277

Manveer.thind1313Wgmail .com

S iEEu

Ability to ?ork Under Pressure

Teamwork

Adaptability

Computer Skills

Communication

Customer Service

Advanced Communication Skills

Customer Service Skills

Creative Problem Solving

Contact this candidate