Managed Care Customer Service
Resume:
PAULA ANGERMAN
Forest Park, IL 60130
ad0dfe@r.postjobfree.com
SUMMARY
Extensive experience in Health Management. Exceptional communication, problem solving
and follow through skills. Enjoy helping internal and external customer to deliver quality
customer service.
COMPUTER SKILLS: Access Line, Pinpoint, Microsoft Word and Excel, IDX, ETM and Epic.
LOYOLA UNIVERSITY MEDICAL CENTER, Maywood, IL 2013-Present
Collection Specialist: Handled governmental, commercial, managed care insurance carriers,
submitted claims to commercial, governmental, managed care payers. Also, obtained
insurance information, assessed the status of the claims, filed appeal letters if needed and
interpreted explanation of benefits.
● Trained fellow coworkers on billing claim edits.
● Assisted team with special projects as needed.
● Quickly learned and mastered new responsibility with minimal training.
● Work unresolved/pending accounts from insurance carriers.
UNIVERSITY OF CHICAGO PHYSICIAN’S GROUP, Chicago, IL 2007-2012
Account Representative: Handled governmental, commercial, managed care insurance
carriers. Submitted claims to commercial, governmental and managed care payers. Obtained
insurance information, assessed the status of the claims, filed appeal letters if needed,
interpreted explanation of benefits. Contact patient for additional information or for their
involvement were needed.
● Assisted team with special projects as needed.
● Quickly learned and mastered new responsibility with minimal training.
ACCORDIS, INC. (Medical receivable management company), Chicago, IL 2004-2007
Account Representative: Handled governmental, commercial, managed care insurance
carriers. Submitted claims to commercial, governmental, managed care payers. Obtained
insurance information, assessed the status of the claims, filed appeal letters if needed,
interpreted explanation of benefits. Contact patient for additional information or for their
involvement were needed.
● Assisted team with special projects as needed.
● Quickly learned and mastered new responsibility with minimal training.
EDUCATION AND TRAINING
Daley College, Chicago, IL general courses
Spanish Coalition for Jobs, Chicago, IL Office skills training certification
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