Customer Service High School

Zuleyma Alvarez

**** ******** *** ************ ** 46231 317-***-**** ******@*****.***

Objective

Seeking a clinical front office position, where I can maximize my 10+ years of customer service, to improve customer satisfaction.

Education

HIGH SCHOOL DIPLOMA NORTHWEST HIGH SCHOOL

Indianapolis IN 4.0 GPA

Skills & Abilities

·Bilingual; Spanish

·Keyboarding (40 wpm, 10key by touch)

·Strong Organizational skills

·Communicate well and enjoy working with people

Experience

INTERPRETER/ REGISTRATION HEALTHNET FEBRUARY 17-CURRENT

Welcome incoming patients prior to admission to gather demographic, insurance and emergency information

Ensuring completion of paperwork, collect copayments, answer phones, assist family members, and conduct research for prior medical records and account folders

Conduct general and medical interpretation to staff, patients, and their families

Provide parties with clear and exact translations of written materials, and interpretations of verbal communication.

CUSTOMER SERVICE STERICYCLE MAY 2004- FEBUARY 2017

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Utilizing software, databases, scripts, and tools appropriately.

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