TSO-TSA DFW
Resume:
Erin Theard
Dallas, TX *****
ad0ddf@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Customer Service Representative
Rock Connection
July 2022 to Present
Billing Specialist
Spectrum - Irving, TX
August 2021 to July 2022
Answering general customer service questions and specifically billing inquiry questions, going into full detail in regards to the customers bill and specific charges, explaining taxes fees and surcharges, troubleshooting basic technical issues with customers equipment, transferring customers to the correct department if needed, making all note of phone calls on customers files, taking payments over the phone with credit card debit card and or EFT transactions, maintaining the call centers metrics needed for the month (AHT,FCR,VOC), Following directions from my supervisor, Completing need a trainings for the month that are required from the company
TARRANT COUNTY MANAGER
AEZ OUT BAIL BONDING COMPANY - Fort Worth, TX
October 2018 to September 2021
Working present and past due of bail bond accounts, speaking with defendants and co-signers in respectable manner, having extensive background knowledge of bonds and jail systems to better assist anyone inquiring about getting someone out of jail, writing up bonds If necessary, checking defenders in every week, entering in court dates when needed, background searching cases to check the status of the case. Going to Tarrant County Court weekly to file affidavits to release surety from bonds.Filing affidavits with Tarrant County Courts to release surety from bonds when defendants are no in compliance with the surety rules and regulations. Working files to get in contact with defendants that stopped checking in weekly. Creating relationships with attorneys and paralegals in regards to defendants. Working files to try and locate defendants when they stop checking in or they missed court dates for Dallas County, Tarrant County, Collin County, Denton County, and all other counties that the surety is licensed out of.Managing The Arlington and Fort Worth location, arranging schedules and filling in for Call ins, making memos and running meetings when necessary, training and hiring new hires, in contact with the managers of the other locations to ensure the company always comes first, on call 24 hours a day 7 days a week. Certified Nursing Assistant
True Excellence Staffing - Denton, TX
April 2017 to October 2018
Showering residents, shaving and washing hair, assist with toileting, changing briefs, helping pass out meal trays and feeding residents, assisting with basic ADL's, answering call lights in a time efficient manor, transferring residents to bed from wheelchair (manually with a gait belt or mechanically with hoyer lift)
Certified Nursing Assistant
Senior Care Centers - Denton, TX
November 2016 to January 2018
Showering residents, shaving and washing hair, assist with toileting, changing briefs, helping pass out meal trays and feeding residents, assisting with basic ADL's, answering call lights in a time efficient manor, transferring residents to bed from wheelchair (manually with a gait belt or mechanically with hoyer lift)
Restorative Nursing Assistant
Senior Care Centers - Denton, TX
November 2016 to January 2017
Helping the residents with daily needs of dressing, bathing, eating. ADLS. Assisting with daily exercises, ROM. Assisting other CNAs on the floor if needed. Helping the therapy department with residents that needed around the clock assistance.
Cashier/Sales Associate
Walmart - Crossroads, TX
February 2015 to August 2015
Walmart- Cashier
11700 US HWY 380 Crossroads, TX 76227
Manager: Gerianna or Mike
Number: 940-***-****
Job Responsibilities: I was in charge of making sure that the area around my cash register was clean and tidy, giving great customer service to all customers, making credit card/check/cash transactions, being able to check out the customer's groceries at a very fast pace speed with little mistakes, stocking shelves and making sure that all of the products were front and present so it is easier for the customer to see, helping out with any other department that needed help at that time. Big Bubba's Bail Bonds- Overnight Bail bondsmen
1512 E. Mckinney ST Denton, TX 76209
Manager: Aaron Hardy
Number: 940-***-****
Job Responsibilities: I was in charge of uploading all of the inmates information into the computer, uploading court dates and any side notes needed for that specific inmate, filing the inmates information into the filing cabinet making sure that the files are in alphabetical order and making sure that they are up to date, answering the phone and any questions that the inmates or their families might have, bailing inmates out of jail when needed, and following up with paperwork, using the printer and fax machine to send information to jails about the inmates, cleaning the office, bathroom, vacuuming the floor for the next person that comes in the morning, I can also type 40-50 words per minute. Adventureland Daycare Early Learning Center- Daycare Teacher 1407 Fulton ST Denton, TX 76201
Manager: Milan Fernando
Number: 940-***-****
Job Responsibilities: I was in charge of watching 10-12 toddlers at one time, teaching them the basic necessary skills needed for the next level in the program, teaching or helping with potty training, overseeing all of the children day to day activities, making sure that the class was running smoothly at all times and there was no problems in my classroom, working with the other teachers in the facility to make sure that no children were hurt, talking to the parents or guardians about the children behavior and activities, planning the day to day activties. Education
Associate in Science
Collin County Community College - McKinney, TX
Present
Bachelor's in Biochemistry
Texas Women's University - Denton, TX
June 2015 to September 2016
High School Diploma
Denton High School - Denton, TX
June 2015
Skills
• Hoyer Lift
• Toddler Care
• Senior Care
• Childcare
• Caregiving
• Meal Preparation
• Alzheimer's Care
• Nursing
• Dementia Care
• Hospice Care
• Microsoft Word (10+ years)
• Fax (4 years)
• Printers (4 years)
• Microsoft Outlook (4 years)
• Computer Skills (4 years)
• Computer Literacy (4 years)
• Experience with Children (5 years)
• Customer Service (4 years)
• Office Experience (4 years)
• Presentation Skills (2 years)
• Leadership Experience (2 years)
• Cash Handling (6 years)
Certifications and Licenses
Certified Nursing Assistant (CNA)
January 2017 to January 2019
CPR
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