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Cybersecurity Analyst Customer Service

Location:
Newport News, VA, 23601
Posted:
October 14, 2023

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Resume:

Gladys Ankomah

CompTIA Security+ Certified

*** ********* *****,

Newport News, VA,23601

571-***-****

ad0dav@r.postjobfree.com

EXPERIENCE

Dedicated Cybersecurity Analyst with 5+ years’ experience working in the field of Security and customer service. Resourceful and action-driven professional, possess strong leadership, work ethics, and communication skills with the proven ability to manage competing priorities and meet aggressive deadlines. Knowledgeable to identify common cybersecurity risks, threats and vulnerabilities and have great techniques to coordinate with appropriate points of contacts to mitigate risk. Capable of coordinating and facilitating tasks to ensure compliance with Federal Laws and Regulations.

Glad Care Transport Newport News, VA - Security Analyst/ Administrator 2019 - PRESENT

● Ensure adherence to HIPAA/PHI requirements.

● Performs system Risk Assessment through Risk Analysis, assesses the various assets within the system boundaries and rigorously identifies all the possible vulnerabilities that exist within the system so it can be properly managed.

● Provides detailed status updates on existing cyber security incidents daily to include follow up with client/customer to ensure satisfactory resolution.

● Performed system Risk Assessment through Risk Analysis, assessed the various Assets within the system boundaries and rigorously identified all the possible vulnerabilities that exist within the system so it can be properly managed.

● Interacts with cyber intelligence analysts conducting threat analysis operations as well as numerous IT professionals performing varying technical roles within the client organization.

● Coordinate the logistics of patient transfers

● Accustomed to handling urgent situation.

● Effective communication with patients, drivers and providers.

● Assess and mitigate risks associated with patient transport. Care Advantage Inc., VA - Licensed Practical Nurse 2014 - 2019

● Documenting patient information and administering treatment. SKILLS

● Programming (SQL, Python)

● Network Security

● Linux line-command

● Security Framework,

controls, design principles

● Firewall and Security

Configuration

● Cryptography

● Malware Identification

● Threat Detection and

Analysis

● Active Directory, Office

Suit/0365, MS SharePoint

● HIPAA Compliance

● Exceptional customer

service

skills

● Proactive problem solver

● Excellent Written and verbal

communication skills

● Works effectively under

pressure

● Adjusts quick to new

environments

LANGUAGES

English

● Communicating effectively with patients, families and colleagues.

● Understanding and empathizing with patients needs

● Adhering to strict regulatory and compliance standards EDUCATION / CERTIFICATIONS

CompTIA Security+ CE Certified

Google Cybersecurity Certificate - Google Coursera Cybersecurity Analyst

College of Nursing, Falls Church, Va - Practical Nursing July 2013 - August 2014

University of Cape Coast, Ghana - BSc. Engineering Physics July 2005 - August 2008

REFERENCES

Available upon request



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