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Customer Service Operations Supervisor

Location:
Warren, OH
Posted:
October 15, 2023

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Resume:

NICK K. XIDES

**** ******* *******

Warren, Ohio 44484

330-***-****

ad0d9x@r.postjobfree.com

Education

Youngstown State University, Youngstown, Ohio June 1986 Bachelor of Arts Degree

Major: Telecommunications

Minors: History and Marketing

Work

Experience City Dispatcher 4/2012 to present

• YRC Worldwide Copley, Ohio

• Current city dispatcher responsible for coordinating deliveries and pickups in northeastern and central Ohio.

Operations Supervisor 4/2009 to 4/2012

• YRC Worldwide Hubbard, Ohio

• Outbound Supervisor; afternoon shift

• Retained the sole position of outbound supervisor during Yellow Freight and Roadway merger.

• Coordinator of deliveries and pickups for the local area.

• Coordinator for loading of freight to the area distribution centers.

• Rectifies Customer Service related problems on a daily basis.

• Works with local vendors and mechanics to make sure all equipment is working properly.

• Provides safe work environment for employees through daily discussion and training.

• Experienced in all three shifts; day, midnight and currently afternoon. Operations Supervisor 8/1987 to 4/2009

• Yellow Freight Systems Hubbard, Ohio

• Worked as customer service representative, inbound and outbound supervisor and dispatcher for 21 years.

• Performed similar jobs to those listed above.

Organizations

• American Hellenic Educational Progressive Association

(AHEPA)

• Volunteer punting and kicking coach

• Youngstown State University Alumni

• Youngstown State University Football Alumni



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