Customer Service Representative
Resume:
Angelique Clopton
Patient Information/Switchboard Operator
Methodist Hospitals - Merrillville, IN
July 2015 to Present
Provided excellent customer service via telephone and in person Monitor the security department radio transmission and provide assistance to them. Updated and distributed the property phone directory via email Answer and effectively connect all calls
Filed, faxed and printed documents
Handle emergency calls and enter in IPN system
Overhead page when directed
Monitor all alarms via the hospital
Guest Service Representative/PBX Operator
Horseshoe Casino
June 2003 to September 2013
Greet guests via telephone and In person
Answer and effectively transfer calls
Assist with Marketing Department/Promotions
Fulfill restaurant and concert reservations
Maintain and update company phone directory
Sent fax and emails to different departments
Distribute mail throughout the facility
Telemarketer
ORC
August 1996 to April 2003
Protel Marketing - Lansing, I l
Read from scripts that described products or services, in order to persuade potential customers to purchase
Assisted with supervising 90 telephone reps
Maintained attendance records
Authorized to work in the US
Work Experience
Handled irate calls
Additional Information
Skills
Ability to work independently Active Listening
Ability to multi task Ability to maintain confidentiality Strong working knowledge of
Microsoft Word and Excel
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