Customer Service Third Party

*** ******* ** * ****** IL *****

PH#708-***-**** ad0d9d@r.postjobfree.com

KATINA D. LAUGHLIN

OBJECTIVE

To obtain a challenging and rewarding position utilizing my administrative, customer service and Interpersonal skills, allowing opportunities for growth. WORK OF EXPERIENCE

11/2017 – 06/2023 Dupage Medical Group/Duly Healthandcare Lilse, IL Remote: Customer Service/Physician Billing Associate/Claims/Eligibility/Referrals

Answers patient telephone calls and resolves issues as appropriate.

Update insurance information, update patient demographics, resubmit claims to insurance company.

Collect payment and discuss patient balance, process refund requests and screen for financial hardship.

Communicates with insurance companies, patients, providers and prescribers to coordinate reimbursement and access solution

Maintains confidentiality of patient information in all situations.

Reviews unpaid accounts to determine status and taking appropriate action to ensure payment.

Handle HMO/referrals claims, patient, and third party follow-up problems

Check eligibility and benefits/insurance verification for treatments, hospitalizations, and procedures.

Identify denied claims requiring support/action from other departments and “direct traffic” to appropriate personnel.

09/2015-11/2017 S&S Activewear Bolingbrook, IL

Review pending sales orders; determine if orders should ship based on account status.

Making daily customer calls to maintain credit limits and aging invoices.

Record and report information about financial status of customers and status of collection efforts.

Demonstrate ability to listen and work with customers to accomplish workable solutions to issues causing their delayed payment.

01/2014-01/2015 Westerkamp Group LLC Oakbrook, IL

Patient Account Representative

Entered patient demographics and insurance information.

Verified patient insurance eligibility and coverage.

Assisted with prospective coding reviews of the practice’s medical records.

Initiated collection calls to patients for outstanding balances.

Maintained effective public relations with patient/families.

Responded to correspondence from insurance companies. 08/2011-12/2011 Advanced Resources Downers Grove, IL Financial Counselor (Central Dupage Hospital) Carol Stream, IL

Counsel patients on their financial obligations.

Assist with price quotes and other financial related questions.

Work with physicians' offices as needed to resolve patient financial issues.

Work assigned accounts from the self-pay web-tool, analyze accounts to resolve patient questions, concerns or complaints.

Collect payments and set up payment arrangements, work out settlements and provide charity applications when appropriate.

EDUCATION

Diploma Cornerstone Christian High School Townsend, GA SKILLS: MEDITECH SYSTEM, NEBO SYSTEM, EPIC, MICROSOFT PROGRAM, WORD ETC

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