Splunk Engineer

Edwin Twum-Danso

***** ******** **** *****, *******, TX 77065

***** ****** **** *****, ****** Cucamonga, CA 91730 ***********@*******.***

Tel: 832-***-****

SUMMARY: Splunk development engineer specializing in Architecture and best practice Implementation solutions; including onboarding and ingestion of data into Splunk from several/various sources. Edwin’s role is to meet and/or exceed expectations by providing high-quality solutions to clients utilizing his expertise in Core Splunk; post-sales support and consulting; as well as providing support and mentoring to other team members. Also experienced high potential analyst and storage test engineer/IT professional with solid UNIX/Linux administration, SAN/NAS/DAS Storage, Database, Splunk, QA/Testing, Support and Leadership skills. Self-starter; Adept, motivated, organized individual; and strong team player; 5+ years IT management experience.

EDUCATION

MBA, University of St. Thomas, Houston, TX – 12/99

B.S. Computer Systems Engineering, Howard University, Washington, DC

SPLUNK CERTIFICATIONS

• Splunk Enterprise Certified Architect*

• Splunk Core Certified Power User

• Splunk Enterprise Certified Admin*

• Splunk Core Certified User

COMPUTER SKILLS

HARDWARE: Sun SPARC, Sun 3/150, Sun Ultra 10s & 5s, Sun F15K, HP9000, IBM-PC, HP3000, HP B2000, IBM 3090,

NetApp VTL, IBM RS/6000, DEC 5000/3000, Dell PowerEdge, Powervault MD32/MD36, DL2xxx, PowerConnect, Blade M1000e, Compaq Proliant & Prosignia family servers, HP Integrity rx2660, HP Blade, Sun 220R, 420R, HP SAN/NAS, Cisco Switches, PIX Firewalls, and IDS; HP StorageWorks, Zenith BDR, Mitel 3300 ICP. Familiarity with BlueArc Titan 2000, Infloblox-250-A, EMC: CLARiiON CX700 & Symmetrix; LSI 6500/6780 Storage Array, Brocade 5100, BlackBerry Curve 8520, EMC Data Domain DD670, 890; Quantum Scalar i40/i80 tape library; StorageTek SL 150/3000/8500 Tape Libraries; Teradata 5650, 2690.

SOFTWARE: C, Pascal, Ada, FORTRAN, UNIX, DOS, 68000 family assembly languages, PROCASE, QuickBooks, Autosys,

MS Word, Excel, Pivot tables, Visio, Office365; Windows Server 2008, 2012, 2019; Windows NT, 98, 2000, 2003, XP, Vista, 7, 8.1, 10; DB2 ver 9.5, Legato BudTool 4.6.1, Networker; Visual Basic, MVS, JCL, Novell, Arcview GIS 3.0, Mac OS X 10.5, FreeBSD,

DG/UX 5.4, IIS, PERL, Bash, Ultrix 4.3, SCO 5.0.5, AIX 5.3/6.1, IRIX, HP-UX 10.2, 11i v3, Solaris 2.7/ 8/ 9/10, DEC OSF/1, Red

Hat Linux 5/6/7/8, Oracle Linux 7.10, CentOS 6.x, SUSE Linux Enterprise Server 10.x, 11/11.1 Linux Mint 15; TCP/IP, JD Edwards,

Oracle Database 9i, 10g, 11gR2, 12c, Symantec NetBackup 6.5, 7.1, 7.5; Backup Exec 9.1, 10d, 12.5, 2012; ePlus Document

Imaging, CADIM/EDB a SAP add-on, Ubuntu 10.0.4, Lynx, Samba, LAMP, PXE, FileMaker, Lotus Notes, Access, SQL Server

2008/12, Exchange, AD, DFS, SNMP, NTP, Syslog, ILMS; Knowledge of eClinicalWorks 8.0, Spacewalk, Java, SIP, Cacti, Nagios,

SOA, SCOM,XML, Web 2.0 Framework, PL/SQL, and Peoplesoft; PIC, Cobol, Cisco IOS, Keyscan System VII, Remedy, JIRA,

ServiceNow, MySQL, ftp Server, dbx, VMware ESX/i 5.x, 4.1/vSphere, Insight Manager, OpenView, vcs 5.1, WebFocus 7, ACT!,

Visio, HEAT, Track-It, SAS, HTML, Sendmail, Apache, Apache Spark, Splunk 9.2, 7.1; 6.8; 6.5.1, Rsyslog 8.x, PHP, Mozy Pro,

Kaseya, McAfee UTM Firewall, AWS, OpenNMS, MD Storage Manager, ES Storage Manager, Tanium, busTRACE 9.0, Teradata

Database 13.10, 14.0, TARA 13.10, bteq, Arcmain, SQL Assistant, Visual Explain, TASM, TSET; Data Domain OS 5.0, Adobe Cold

Fusion 9/10, Fusion Reactor 5, Puppet, Perl, Python, PowerShell, Git, Bitbucket, Docker, cribl,Trellix; Mandiant; Intronis 5.2 Cloud

Backup, Avamar 7.1.1, Hamachi, Axosoft OnTime Scrum, HL7/Iguana Interfaceware 5x, Sharepoint, MediaWiki, Splunk 9.2, 8.1.4,

Splunk Enterprise Security 6.x, Splunk Security Essentials, Splunk ITSI, Splunk Add-on for Microsoft Exchange, SA-cim_validator;

Splunk App for Stream 8.01; Proofpoint Email Security App for Splunk, Splunk dbconnect, Splunk Phantom, WinSCP

*in progress

EXPERIENCE

5/19 - present Independent Consulting

1/2023-present: OpenSystems/CIGNA Splunk Developer/Sr. Cyber Protection Engineer

Provides counsel and advice to senior/top management on significant Information protection matters, often requiring coordination between organizations like Incident Response, XSOAR and Hunt. Undertake complex projects including migrating SIEM from on-prem Splunk and QRadar to Splunk SaaS 9.2. Built and administered the git repo for the tactical detection org. Worked with vendor to onboard several log sources,

Including crowdstrike_falcon; cisco asa; proofpoint; okta; checkpoint; fortinet; shape; tealeaf; Oracle_audit;

make CIM compliant, migrate and validate log sources and use cases; build the software packages with git; validate them with AppInspect before deploy to Cloud with Splunk Support. Perform day to day activities of the content life cycle, including creating new use cases, testing content; tuning; and maintaining associated documentation on team Confluence. Participate in root cause analysis on security incidents and provide recommendations for future detection. Develop software naming convention and publish on Confluence.

1/2022-11/2022: Capgemini/T-Mobile Splunk Engineer

Onboard data sources; migrate use cases and content from QRadar to Splunk. Attend and contribute at daily Arcsight, QRadar-Splunk SIEM migration meetings; and at CSOC daily Cyber Risk & Threat Intell calls; also covered Vulnerability and SecureOps; significant alerts, phishing, malware, etc. Led a group of

7 CapG contractors; developed & optimized Splunk content; documentation; utilized JIRA and ServiceNow. Alert detection, scoring and handling utilizing ServiceNow and T-Mobile’s RBA framework (risk based authentication)

1/2021- 1/2022: TCS/Humana Healthcare – Splunk Engineer – As a Site Reliability Engineer/Splunk: Investigate and remediate various Splunk production system alerts; effect config changes in Azure Dev Ops environment utilizing knowledge of the Splunk architecture, git bash, ServiceNow, Linux, Puppet. Change and incident management using SNOW. Perform RCA, and identify solutions and workarounds; engage the vendor/Splunk if necessary. ADO deployments; event management when monitoring detects a threshold breach. Assist power users optimize SPL queries. Participate and contribute at daily standups; and with migration project from prem to the Cloud; Support integrations with Splunk Apps & Add-ons including dbconnect; cribl; Proofpoint Email Security; FireEye hx, Splunk ITSI; Splunk Phantom, Splunk ES, etc.

served as administrator for Splunk ITSI; utilized knowledge of Splunk ITSI, glasstables, KPIs, ITSI modules to work production issues. Backup KV Stores and resolve problems in the B/R environment. Splunk platform supported included Oracle Linux & AIX servers; Windows, mac os and vm clients.

6/2020-12/2021: TEKsystems/Wells Fargo Bank, N.A. – Splunk Engineer: At the MCO & Governance group, maintained and supported their coverage (web, app, Infra) and content (PAA/PAI Infrastructure) KV Stores were healthy; logs had current timestamps; worked with the Product Managers & SMEs to develop the Splunk queries that adhered to the required Logging controls; automated the processes, etc. Attended and contributed to security meetings and Kanban sessions. Performed various ad-hoc Splunk tasks; Backup KV Stores; resolve B/R problems in the enterprise Governance & MCO environments.

1/2020-5/2020: Capgemini/RCCL -Splunk Admin - At Capgemini’s cruise line client, RCCL - Splunk SME work: provided guidance w/maintenhance and operations; installations & upgrades of Splunk UFs and instances to 8.0.; Dashboard creation and service down alerting.

-5/2019-9/2019: Panzer Solutions/Accion Labs - Splunk Admin - At Panzer Solutions’ cloud service provider client – AWS, Azure, etc., partnered with product owners to develop high quality and industry best practice CIM and PCI compliant Splunk solutions

-Design, implement and maintain Splunk indexers, forwarders, search heads, configuration files, apps, searches, data models, dashboards, visualizations, alerts and user roles

-Identify and prototype innovative concepts utilizing Splunk, creating opportunities and resolving challenges

-Configure Splunk Connect for Kafka and stream the data to Splunk Http Event Collector

-Monitor Splunk Enterprise Security internal logs to identify and resolve potential performance issues

-Create and optimize correlation searches

-Provide recommendations and implement changes to optimize Splunk platform

4/17 – 4/2019 Wipro Ltd / Citi, Irving, TX Lead Administrator/Splunk Specialist

-In this dual Proofpoint SendMail & Splunk role, L3 Operations of Citigroup Inc. Global Email Backbone Infrastructure. E-mail protection, anti-spam, TAP/url defense, perimeter defense, etc. with Proofpoint

-Collaborate with CATE Engineering and perimeter vendor, Proofpoint to deliver innovative Global email product to Citi

-Utilize Proofpoint; Splunk to troubleshoot and resolve Citi email delivery issues;

-Log management with Splunk; provision Splunk Cloud 7.x; configure, manage, maintain deployment.

-Develop Email Backbone/messaging operations use cases in Splunk.

-Unit test; test connectivity of new Sentrion email clusters; also verification and test for CATE engineering

-Decommissioning of the older EOL relay servers and hubs; develop communication that goes to the application managers; guide them or the SA with the necessary configuration or code changes, dns mx record configuration, etc. to switch to the new relays

-Participate and contribute to Team meetings, and to meetings with CATE Engineering; and with Proofpoint.

-Day support; Pager/On call support; serve as escalation point for L3 issues; work Servicenow tickets

-Flow-control monitoring: access/query/backup MongoDB with bash scripts; follow up with Application Mgr/Teams exceeding Email rate limits; Monitoring with Nagios, Sensu; Various other ad hoc tasks as assigned.

-Utilize knowledge of MTLS; spf/dkim/dmarc; dns; bash; ITIL; Agile Kanban; Proofpoint, SendMail, Splunk to troubleshoot and work various message tracking and email delivery issues.

7/16 – 3/2017 Mondo Int’l / NBCUniversal, Los Angeles, CA Splunk Engineer/Architect

-Architect, design, build, deploy and support Splunk Infrastructure and Logging solutions in a highly-available configuration

-Onboard and optimize ingestion of data into Splunk from several data sources, including F5, Nexgate, Proofpoint, Geoffrey SMS, Cyphort, MS Exchange 2016 message tracking logs, etc.

-Perform installation, configuration management, license management, data integration, field extraction, data onboarding, event parsing, parse Exchange logs with TA, regex, bash scripting; data preview and application management of Splunk 6.5.x platform

-Standardize Splunk forwarder deployment, configuration and maintenance in Linux & Windows platforms.

-Present or webex demo Logging concepts and solutions to business partners, stakeholders, app owners.

-Troubleshoot Splunk indexes, indexer, forwarder, Splunk apps and ad-ons problems.

-Create data retention policies and perform index administration, maintenance and optimization

-Create and maintain inputs, outputs, props, transforms, index configuration files; and relevant documentation for Splunk platform; Analyze data packet captures using tcpdump.

-Establish and maintain good working relationships with business partners, management, application owners, vendors and peers toward running several projects from the Dev stage to Production.

-Build, customize and deploy Splunk apps using XML, HTML, Python, etc. as per internal customer needs.

-Set up and utilize HTTP event collector; set up, maintain/support Splunk apps, including Splunk F5 Analytics app; Qualys threat detection; Proofpoint, Geoffrey SMS, Cyphort for Splunk, etc.

-Do splunk side of some Arcsight Logging to Splunk migrations

-Administer and maintain Splunk 6.5.1 Dev system; create and troubleshoot role based access and SSO authentication issues for Splunk users.

4/15- 4/2016 Procom Services / Office of Technology Services - LSCS, The Woodlands, TX Linux / Splunk Admin - Create/deploy, manage/monitor Oracle Linux server 6.6 vms with VMware vSphere web client 5.5; monitor vCenter servers. Backup administration with EMC Avamar 7.1.1 and Symantec NetBackup 7.x

-Assist in the management of Linux security; integrating Peoplesoft, Microsoft AD, and core Linux permissions with Oracle Database, application, web & ancillary servers while ensuring complete and accurate documentation is maintained. Patch SuSE Linux and Oracle Linux servers.

-Plan, coordinate and perform OS patching with ERP teams and immediate team members, utilizing working knowledge of virtualization, SAN, and Blade server technologies; EMC, VMware and HP product lines.

-Support Dev, Stage, Production ERP application environments: monitor and act on alerts, server patching, support vcs (veritas cluster server); bash scripting, etc.

-Install and Implement Splunk Enterprise 6.1.2 in Linux/Windows environments; utilize splunk to index and aggregate log files from many sources, making them centrally searchable to do analysis, reporting, and alerts.

-Configure universal forwarders, and splunk enterprise instances. Create Indexes toward syslog ingestion for the Network group. Configure alerts, dashboards in Splunk. Educate business owners to utilize product for search to gain valuable insights into security threats, monitoring, Big Data, and operational intelligence.

-Research extending the power of Splunk with add-ons and Apps like Palo Alto Networks security and analysis tool; FireEye App for Splunk, Splunk App for VMware, Splunk App for F5 Networks, Splunk App for Enterprise Security, etc.; log management and analytics; ad hoc responsibilities as required, etc.

1/14-04/15 InSync Staffing / Fiserv, Stafford, TX Sr. Programmer/Analyst

- Provide 2nd level production support for Fiserv integrated tools and Services, including Fiserv’s FOCUS

Framework, WC3, JETS, OM, OSM, Process Automation; and GMC Inspire Automation 8.1 software in an

Agile environment toward delivering high quality solutions like bank statements, reports, bills, cards, etc. for Financial clients. Duties involved resiliency and DR/business continuity planning; restarting or re-programming failed/interrupted production runs; analyzing files, logs, Splunk logs, data; debugging C# and COBOL code; monitoring Inspire Automation, FOCUS, Splunk; troubleshooting and

resolving/escalating various software automation interruptions and issues; root cause analysis; interfacing with solution builders, business analysts and CSRs, as well as third party partners toward fixing process automation issues or handling customer support requests in a timely manner. Also storage and backup strategy; support, maintain, configure, provision EMC SAN storage and shares at NetApp NAS filer/storage infrastructure; work with server and telecom teams to ensure backups are being done successfully at the 300+ physical and virtual/VMware servers.

3/14-08/14 Dressander BHC, The Woodlands, TX IT Systems Manager

In charge of directing all IT strategy at the company:

-Priorities included IT and internet strategy – ownership of the company’s websites; relationships with vendors like Fugent, BubbleUp, Windstream, etc.; and research and utilization of new technologies to increase efficiencies, and sales effectiveness at the $1B national annuity marketing company; reported to the company president.

-Supervise and motivate IT staff – provide direction with projects; prioritize projects, etc.

-Work closely with business managers of DBHC to ensure a tight alignment between technology, business strategy, and operations.

-Support IT applications including iPipeline’s Agency Integrator and CRM; Windows, Linux, MySQL, PHP/web internally developed applications; and reporting; Linux systems administration, storage and backup administration; advanced systems/applications troubleshooting

-Also business continuity planning and DR: develop, maintain, test, document plan; provide leadership and coordination of the plan during an actual event. Storage and backup strategy; support, maintain, configure, provision DAS/SAN storage and shares at NAS filer/storage infrastructure.

-Perform special projects as assigned by the CEO of the parent organization, FFIG.

4/13-12/13 Prognosis Health Information Systems, Houston, TX IT Manager

●In charge of deploying, supporting, and administering company IT infrastructure, which included Cogent optical internet, LOGIX PRIs, SonicWALL firewall, VPN, ShoreTel VoIP system, DELL servers, switches, etc; administer Office365/outlook, RedHat/CentOS 6.x, SuSE 11, Solaris 10/11; Splunk; Windows Server 2008 R2 systems. Support production live deployments of ChartAccess and ChartNotes at rural hospitals.

●In an Agile scrum environment: Build/configure, architect and deploy VMware based EHR and Financials systems that were deployed at rural and community hospitals – these systems were based on VMware ESXi 5.1, Windows 2008R2, SQL Server 2008, Adobe ColdFusion 9, IIS 7, Java, ChartAccess EHR software, Mozy Pro, Hamachi, Iguana; CentOS 6.3/6.4, Apache Web Server, MySQL, ChartNotes Financials software.

●Unit and system testing of Chart Access software releases; integration testing.

●Provided leadership with Backup strategy and DR/Business Continuity Planning

●Provided 2nd and 3rd Level sustaining support to existing clients utilizing ChartAccess EHR and /or ChartNotes Financials software; typically interfaced with CIOs, CTOs and senior systems administrators at rural and community hospitals; also provided printer support with CUPS; work with/troubleshoot SSL certificates; test, debug new system enhancements and make changes to existing software; software build and release management with Puppet.

●Special projects including eDiscovery - utilized Office365 eDiscovery in conjunction with PowerShell and dropbox to create various B2B email archives for litigation purposes; also analysis for senior management; successfully managed remote consultants working on a persistent Cold Fusion/Fusion Reactor memory leak issue; root cause analysis evaluated and purchased new hardware/software; and managed the relationship with the vendors.

●Provide vision, enable innovation; understand IT industry trends and development that can create business value. Research of new technologies and concepts.

5/12-01/13 Avenues Int’l / Teradata Corporation, Rancho Bernardo, CA Software Engineer/Quality Engineer

●EMC Data Domain DD670, DD890 Disk Library evaluation, certification, documentation and performance

Characterization

●Teradata platform performance characterization

●Planning, configure & executing black box testing of Teradata internally- developed BAR (backup, archive, restore) applications including Teradata Database 13.10, 14.0; and TARA running in conjunction with 3rd party software and hardware, i.e. Symantec Netbackup 7.1, OST 2.5; Data Domain OS 5.0, DD Boost, VTL; data replication to other sites, etc. in a SuSE Linux environment.

●Generate, monitor and communicate metrics describing progress, risks, and quality.

●Utilized strong working knowledge of running backup applications/ Netbackup and its command line: bpexpdate, etc; and of storage, enterprise disk and tape storage devices, de-duplication; networking/tcp ip, tcpdump, arp, etc; fibre channel protocols, fibre channel SANS/zoning, SAN storage provisioning, Brocade switch upkeep; system theories and field concepts; unix shell commands, database concepts, Perl, C/C++, and SQL knowledge toward profiling; performance analysis and tuning of Teradata BAR: OST/B2D, VTL and disaster recovery/replication solutions.

●Plan and load test data into Teradata databases; write SQL queries (inserts, updates, delete statements) and use joins as necessary to test units of code impacting functionality/performance of the solution. ● Teradata database backup/recovery strategy utilizing multi-stream, single-stream, ALLAMP, parallel-ALLAMP, etc; monitoring procedures utilizing PMON to maximize availability of database; write, debug and tune sql, macros, and procedures; Teradata database 13.10 and 14.0 administration.

●Write, re-write complex SQL queries using multiple join conditions; performance tuning of the Teradata database; database operations utilizing Teradata utilities including bteq, FASTLOAD, MULTILOAD, TPUMP,

FASTEXPORT and Query Manager; application of Data Warehousing concepts (large retail environment) ● Other duties included the following: develop and execute Teradata ARCMAIN scripts that

utilized Netbackup 7.1 and TARA to backup/restore Teradata database tables; provide recommended configurations for optimal performance to the Feature Team Lead or Product Manager; develop the certification test report and best practices & guidelines; also review certification test reports & requirement specifications from peers. Participate in architecture reviews, performance recommendation reviews, scrum meetings; level III production support, and meetings with partners: EMC and Symantec.

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3/11- 3/12

iCONMA, LLC / DELL Inc., Round Rock, TX Software Tester/Analyst

- Test new features and capabilities of the Dell Powervault DL2xxx Backup to Disk Appliance powered by the

Symantec Backup Exec 12.5 software:

Setup the hardware, including PERC raid controllers, MDxxxx storage enclosures, tape libraries; install/configure the Dell DL Backup to Disk applications like RUU, OpenManage, FTBU, AMC console, etc; design, configure, and execute test plans; validate the design and integration of the components of the next-generation product. test/validate functionality of DL2xxx appliance; test Upgrade to Symantec Backup Exec 2012; test OS upgrade to Windows Server 2008R2sp1; test features like SDR (simplified disaster recovery), backup to disk, VM (virtual machine) and/or to a deduplication virtual disk; auto-provisioning, etc.

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Work in tandem with Powervault MD software development team and partner, LSI/NetApp by testing for the purposes of verification of proper functionality and validating that requirements have been met.

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Work with DELL Storage software development team to develop test plans, procedures, scripts and automated tests.

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Execute test plans for functionality and usability of MDSM array software throughout the development lifecycle.

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Maintain testing environment, including hardware: arrays, servers, switches; and software: MDSM, firmware, OS.

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Thoroughly document the outcome of all testing activity and provide feedback on functionality and usability

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Log all identified defects in BITS/TeamTrack, the DELL’s issue tracking system

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Verify that issues and defects are properly corrected

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Perform regression testing and impact analysis

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Test premium features including Snapshot, replication, mirroring, virtual disk copy, and SSDs.

Duties and specific functions include the following:

Test new features and capabilities of DELL PowerVault External Array platforms including the MD3000/MD3200/

MD3600i, etc. across several operating systems including Red Hat Enterprise Linux 4/5/6, SUSE Linux Enterprise

Server 10.x, 11, Windows Server 2008 R2, HyperV; VMware ESX/i 5.0, 4.1. Duties included installing Windows, Linux and VMware OS; testing MD Storage Manager software, testing RAID storage systems, setup/troubleshoot applications on Windows and Linux, setup/troubleshoot the Ethernet or FC network; executing command line shell commands in both Windows and Linux OS, and debugging issues with protocol analyzers, serial shells, etc. Also network & systems administration: routing, switch and server upkeep, architecture planning and implementation; AD, DNS, DHCP, PXE administration; Linux systems and network admnistration ; bash, Smcli, test scripting, etc.

5/08-2/11

CONSULTANT/CONTRACTOR

Various IT infrastructure support projects: Linux/Windows server XP/2008 installations, hardware/cabling/network equipment installation and configuration; systems & AD administration, anti-virus, anti-spam and

Internet security software installations, user support, and data recovery at several small businesses in the Houston, TX area such as: Texas LaFiesta Auto Sales – Lot I, II, III & IV; Ray & Associates, LP; Fat Tuesday's, etc. Administer/support/maintain Dell PowerEdge & Dimensions, HP Proliant, HP Blades & Desktops, laptops & POS systems, and applications like AutoStar, etc. in Windows 7/XP/200x environments.

Analyze and review management practices and procedures at small and medium sized businesses across the country, and develop recommendations and special procedures for improvement. For example, worked on P/E control project (finance) for Cocalico Plumbing & Heating in Denver, PA; developed labor burden spreadsheet to assist them do a better costing on their bids for projects; IT/EMR/imaging consulting & M/A analysis for Allegiance Systems, AZ; energy management services and energy use analysis; prospect, develop, and maintain business with commercial and industrial accounts for Coast to Coast Energy, TX; Routine backups and recovery as needed using Veritas NetBackup/ Backup Exec, Mozy, or Legato Networker, at client sites.

Also as a registered vendor, participate in the RFP/RFQ process for bids/procurement at the City of Houston.

ROI-NA/ABS/GPS Buffalo Grove, IL Senior Business Analyst

Survey/analyze businesses for the ROI/ABS/GPS umbrella: meet with company owners/presidents/ceos; analyze small to mid-size businesses in these categories/classifications: contractor, manufacturer, wholesale/distributor, retail, service transportation, import/export, agro, etc to determine the financial impact of ownership decision-making, corp structure, business planning, benchmarking, tax strategy, business valuation, merger and acquisition, and exit strategy, etc. Analyze their businesses in the following areas: cost controls, profit, cash flow, sales & marketing, management, M&A strategy, operations, web-site/e-commerce, productivity, breakeven, overhead, labor costs, material costs, planning, IT, etc. Present recommendations to owner toward proceeding to the next phase: implementation/consulting services. Analyzed over 100+ small to mid-size business in the lower 48 states, eg: Smoke Shoppe, AR; 3H Contracting, FL; Georgia Deer Farm, GA; BioPolymer Industries, OK; Conte’s Bikes, VA; Allied Truss, TX; Ricardo Ranch & Feed, TX; ABACO Customhouse Brokers, TX; Neff Crane, TX; Richard Cancienne Plumbing, LA, etc.

Hewlett-Packard Development Company, L.P. MSA Product Test Engineer Verification, integration and test of next generation HP MSA2000 SAN/NAS products across the HP-UX 11i platform. Duties included test plan execution, including black box/white box/Loadrunner/Hazard software stress testing, etc.; test-bed set-up; HP-UX OS, and Red Hat Enterprise Linux installs and upgrades; Brocade switch, qlogic/emulex hba firmware upgrades, identifying and reporting product bugs/defects; maintain/manage SAN, test embedded software/GUI functionality; provisioning, test hardware/FC, SCSI, iSCSI, different RAID levels, Perl6 & Bourne Shell scripting, etc. Install/support/maintain HP Proliant, Blade servers & HP SAN.

4/2004-5/2008 Jefferson Associates, Inc/City of Houston, TX Consultant/Systems Analyst

Design, implement and support near-line/archival solution based on QStar’s HSM 4.20 storage management software, Akanda software, Lotus Domino/Notes, and DISC’s optical library for the City of Houston’s Planning department. Design and implement comprehensive backup strategy for the City’s PWE/Code Enforcement Dept. Develop and maintain BC/DR plan (disaster recovery and business continuity); meet with the various business unit managers or stake-holders and prepare the business specifications for new permit types, from which the technical specifications are formulated; and then programmed/coded all the permits and Inspection Types for the business units – Code Enforcement, Solid Waste, Housing, Fire, Finance, etc.; also user and security administration using roles and profiles, etc. used IIS and ePlus Document imaging software. Also tested and supported Solaris 10, HP-UX/Oracle 10g, and Red Hat Linux/DB2 beta versions, also VMware; configured and supported external storage/HP SAN systems. Did evaluation and recommend purchases of new Hardware, software and infrastructure equipment. Other significant projects included NewExpress, which involved database programming/scripting and updating hundreds of building permits rate tables, thereby increasing the City’s PWE/CE revenues across the board by around 20 percent. Administer/support/maintain HP Proliant Servers,

Blades, HP SAN in Windows 200x/XP environment; server virtualization with Vmware.

Install, configure and administer the network infrastructure at DHAP New Orleans, the FEMA/HUD housing inter-agency. Identify, analyze and resolve various network and user support/Housing Pro software/PhonePad/Polycom VOIP telephony issues; server management, network monitoring with Solarwinds, MOM (Microsoft Operation Manager), OpenView, etc. Provide recommendations in group use of technology.

2002-2004 Door Pro Systems, Inc. Houston, TX IT Manager

Install, configure, administer, maintain and secure company’s network. Troubleshoot and resolve Hardware, software and Network/LAN problems that arise. Take effective measures to ensure servers, applications, information and data systems are available to organization. Perform and manage backups of servers with Veritas NetBackup; also recovery as needed. Maintain internal and external web presence. Provide company-wide IT support for Windows 2003/2000/98/NT & RedHat Linux systems and Applications and services including Comsense AHM, GoldMine, FaxPress, IIS,

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