General Manager Human Resources
Resume:
James Hutchinson
Atlanta, GA *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
General Manager
Titan Logistics-Amazon Delivery Provider
2019 to November 2022
-Coordinated and evaluated daily activities of up to 130 drivers including: troubleshooting issues, scheduling, rostering, coaching, recognition, performance evaluation, profit budgeting and disciplinary actions up to termination.
-Evaluated operational productivity goals on a daily basis in regards to safety, customer feedback, driver performance and compliance in accordance with Amazon standards.
-Met weekly with Titan Logistics and Amazon leadership to drive optimal productivity and generate creative solutions to improve processes.
-Assisted human resources with various tasks including payroll, recruiting, interviewing, orientation and worker's compensation.
Assistant General Manager
Titan Logistics-Amazon Delivery Provider
2019 to 2019
-Provided cooperative leadership to the General Manager in managing processes to ensure the company met quality, service and profit expectations.
-Completed payroll procedures, including editing of timecard, and data entry into payroll software ahead of deadline.
-Evaluated employee performance and provided additional support and coaching as needed. Delivery Driver/Trainer
Titan Logistics-Amazon Delivery Provider
2018 to 2018
-Sorted and prepared packages for delivery routes to ensure timely delivery.
-Delivered 200+ packages during eight to ten hour shifts while adhering to Amazon safety and quality standards.
-Provided new employee training for drivers in accordance with Amazon policies and regulations. Professional Chauffeur
Cleveland Taxi Company
2016 to 2018
-Operated and maintained passenger vehicles to provide safe and efficient transportation for clients in accordance with company regulations and safety policies
-Completed all duties with discretion and confidentiality, and treated each passenger with respect and professionalism.
-Displayed excellent time management skills by ensuring that the vehicle was available ahead of client departure, as well as ensuring clients arrived at drop-off in a timely manner. Customer Service Rep
Cardinal Health
2014 to 2016
-Worked in a fast paced environment and frequently collaborated with other departments to efficiently solve customer disputes to ensure customer satisfaction.
-Acted as a liaison to customers to ensure proper medical equipment was ordered to improve outcomes of chronic medical conditions.
Front Desk Agent (part-time)
Clarion Hotel
2013 to 2014
-Provided great customer experience from check in to check out, as well as, anticipated customer needs during stay.
-Adhered to all cashiering procedures including: balancing out shift banks, verifying credit/cash/check transactions and initiating night audits.
-Prepared management, maintenance, reservation and housekeeping reports for oncoming shifts. Safeguard Properties
Inspection Billing Specialist
Safeguard Properties
2011 to 2014
-Completed quality control analysis and closure of inspection reports of foreclosure properties from vendors to ensure adequate billing and payment received.
-Proven capability to prioritize work with various stakeholders under time constraints to meet company deadlines.
-Coached vendors on improvements to reports that were aligned with company parameters to improve process outcomes.
Warehouse Specialist
Adecco Temporary Services
2009 to 2011
-Served as warehouse support for various companies such as: Rexel, Best Buy, HH Gregg and Erico completing tasks related to maintenance, order picking, shipping and receiving. Bond Resolution Specialist
CES Investigations
2008 to 2009
-Investigated and resolved outstanding bonds with diplomatic professionalism.
-Created contact with sources to gather asset and location information with debtors to satisfy bond. Education
High school diploma
John F. Kennedy High School - Cleveland, OH
1999 to 2003
Skills
• -Excellent relationship building skills-able to listen attentively, solve problems and use tact and diplomacy to achieve the best possible outcome.
-Results oriented leader with 13+ years of progressive customer service, operations and logistics experience focused on achieving company goals.
-Demonstrated ability to remain flexible while working in fast paced environments and produce efficient and accurate work.
• Employee Evaluation
• Driving
• Customer service
Certifications and Licenses
Driver's License
DOT certified
April 2023 to April 2025
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