Customer Service Representative

CONFIDENCE UZU

*** ***** **** ** ******* AB T*R *Z3 · 825-***-****

*************@*****.*** ·

A highly motivated and experienced sales associate with excellent communication and customer service skills. Adapt to working in fast-paced environments and providing exceptional service to customers. skilled in cash handling, food services, warehouse operations, and cleaning services with a proven track record of success in a variety of work environments

EXPERIENCE

08/2021– 01/2022

CUSTOMER SERVICE REPRESENTATIVE, Bay Avenue Butchers

- Handled a high volume of customer inquiries via phone, email, and live chat, consistently meeting and exceeding service targets.

- Resolved client issues promptly and effectively, resulting in a 95% customer satisfaction rating.

- Maintained detailed records of client interactions and escalated complex issues to the appropriate departments.

- Conducted surveys and analyzed customer feedback to identify areas for improvement and implemented necessary changes.

- Provided product recommendations and upsell opportunities to clients, increasing revenue by 10%.

04/2022 – 11/2022

TUTOR, four-square children's school

- Provided one-on-one tutoring sessions to elementary and middle school students, addressing their unique learning needs and goals.

- Developed personalized learning plans for each student, incorporating their strengths and areas for improvement.

- Assisted students with homework assignments, test preparation, and exam strategies, resulting in noticeable improvements in their academic performance.

- Communicated regularly with parents to provide updates on students' progress and discuss strategies for continued improvement.

- Fostered a supportive and encouraging learning environment to build students' confidence and enthusiasm for learning.

- Offered private tutoring services to students in various subjects, including mathematics, English, and science.

- Assisted students with organizing their study materials and managing their time effectively.

- Maintained a positive and respectful learning atmosphere, encouraging open communication and trust.

EDUCATION

01/2024-08/2025

DIPLOMA IN SOFTWARE DEVELOPMENT,

sait-southern Alberta institute of Technology-Calgary AB

05/2023

HIGH SCHOOL DIPLOMA,

St Francis High School-Calgary AB

SKILLS

Money handling

communication

time management

team collaboration

High computer literacy

Providing exceptional customer service and product knowledge to customers

ACTIVITIES

Participated in food drives to help the church and its community, and developed excellent communication skills through interactions with people of all ages

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