Customer Service Staff Development

Objective:

Execute Director Sunrise Broomfield

Profile

Compassionate person, very dedicated to building a team environment where people are taking care of people. I enjoy working outdoors and with animals. I have 2 daughters who are in successful careers in healthcare. My goal is to continue educating communities the that need us the most are not residents, but lost, lonely, scared people looking for compassion and friendship. I have owned and operated a skilled nursing facility for 23 years without any legal actions, minimal state/federal deficiencies, and successfully kept COVID-19 out of my facility until August of 2020.

Skills Summary

Accounts Payable management

Accounts Receivable Management with ADSO of 33 days

Budget development and management

Hiring and staff development

Quality Control development

Interdepartmental quality assurance checks

Schedule Rounding

Customer Service all families have my cell number.

Census Development

Professional Experience

Budgeting

Staffing

State/Federal Survey

POC writing.

IDR writing

Census Development

Team Building

Facility Operations

Customer service from home

All families have my direct phone number 24/7

Trouble Shooting

On-site response 24/7

Families and all people first

Computer skills

paperwork Skills

Customer Service skills

Sales

Sales Work with local hospitals to meet their needs and deliver our services promptly.

Employment History

Administrator

June 2000 – July 2023

Rehabilitation and Nursing Center of the Rockies

1020 Patton Street

Fort Collins, Co 8052

Administrator

June 1999 through May 2000

Valley View Villa

815 Fremont

Ft. Morgan, CO 80701

Administrator

June 1997 through May 1999

Fort Collins Health Care Center

1000 South LeMay Avenue

Fort Collins Co, 80524

Education

SKYLINE HIGH SCHOOL DIPLOMA - GRADUATED 1982

Den er tech college BS Business minor computer science

UNIVERSITY PHOENIX Masters Business MINOR FINANCE

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