Angelo King

*** ****** ****** *******, ** ***** ad0d3w@r.postjobfree.com 925-***-****

Objective

To use my superior customer service skills and management training to reach goals and achieve standards within FedEx as an exemplary employee. To surpass expectations and help FedEx run smoothly and efficiently.

Experience

FedEx Ground, Operations Coordinator (Oakland terminal) Sept. 2019 – Present

Accurately and efficiently file and route customer complaints; take appropriate actions with drivers and contractors

Hold temporary employees and contractors accountable to superior FedEx business codes of conduct

Act as first point of contact for customers

Accurately complete driver files

FedEx Ground, Midnight Sort Operations Manager (Tracy hub) Sept. 2017 – Sept. 2018

Supervise midnight sort and manage load wall

Set flows and lanes to ensure efficiency

Dispatch overnight trailers so that all packages arrive in a timely manner

Use TMS to build trailers accurately

FedEx Ground, Operations Manager (Oakland terminal) May 2005 – Sept. 2017

Use precision and safety when loading, unloading, scanning, sorting boxes (17,000 building-wide each day)

Monitor building and belt goals daily; manage, encourage and support package handlers to reach said goals

Understand vision inbound system and run van line with enthusiasm and precision

Perform administrative duties relating to package handling and sorting

Luv My Pet, Rig Manager Nov. 2002 – Nov. 2015

Execute superior customer service – including but not limited to engaging new customers and logging, documenting, evaluating service of each animal

Train and manage employees (10+)

Safely drive all employees to designated work sites

Awards

Employee of the Month (FedEx) 2008, 2009, 2010, 2012, 2013 2014, 2017, 2019

Purple Promise Ribbon (FedEx) 2012

Education

Heald College (Associate of Arts), Business Administration, emphasis in Management

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