Customer Service Representative, Personal trainer certification
Resume:
Elijah R. Morris
Customer Service Representative
Contact
Newport News, VA 23601
ad0d3m@r.postjobfree.com
I am a hardworking and fast learning individual with 3 years of work experience spanning from face-to-face customer service to hands on manual labor. With an adaptive personality and ability to catch on to anything in a fast manner, I am the ideal candidate for any customer service-related position.
Education
Warwick High School
Newport News, VA 23601
Advanced Diploma
GPA 3.00
Key Skills
Customer Service
Team Building
Multi-tasking
Communication
Problem-solving
Adaptable
Experience
DECEMBER 2022 - PRESENT
Floor Staff Regal Movie Theater Kiln Creek
• Exhibit excellent guest service skills.
• Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
• Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.
• Work effectively with supervisors and co-workers.
• Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
• Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
• Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
• Ensure the security of all cash, receipts and tickets.
• Enforce the movie ratings system courteously and effectively. Uphold "zero tolerance" policy in regard to ID checking.
• Distribute, ensure proper working order of, and understand how to operate Assisted Moviegoing Equipment.
• Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
• Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.
• Control access to the theatre.
• Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
• Perform daily stocking and maintenance duties.
• Ability to work and meet deadlines with minimal supervision.
• Follow all procedures to ensure a safe work environment, as well as the safety of our guests.
• Follow instructions on safe use of all chemicals/cleaning materials.
JUNE 2021 – DECEMBER 2022
AC Technician Assistant – Mac’s Heating and Cooling
• In home sales, transactions and upsells.
• Customer service.
• Assisted with removing, repairing, and installing old/new air conditioning units.
• Assured the job site remained clean, organized and safe.
• Persevered through hazardous environments.
JUNE 2020 – JUNE 2022
Plumbing Technician Assistant Cassidy’s Plumbing
• In home sales, transactions and upsells.
• Customer service.
• Assisted with a multitude of different tasks involving residential plumbing.
• Assured the job site remained clean, organized and safe.
Contact this candidate