Security Officer Customer Service

Jonathan Lay

**********@*****.***

CAREER OBJECTIVE

To obtain a position that will afford me the opportunity to contribute to the company’s mission, while enabling me to provide creative and innovative skills. Excels in a fast-paced environment and works to complete projects quickly and efficiently. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. SEEKING to leverage skills and knowledge to contribute to team success.

EDUCATION

COMPLETED COURSEWORK TOWARDS DIPLOMA, Jacksonville, FL Grand Park High School

COURSE WORK WITH A FOCUS IN BUSINESS

Florida Community College of Jacksonville

CERTIFICATIONS

Hazwoper 40 hr

10Hr OSHA

CERTIFIED POOL OPERATOR

LEAD PAINT WORKER

CPR/FIRST AID

Certified security officer

SKILLS

Focus on hiring, development, and retention of appropriate security officers Inventory management,

Cargo shipping and receiving

Excel, PowerPoint, Office 365

Beginning Spanish

Forklift and Pallet

Interpersonal Skills

Computer Skills

Flexible Schedule

EXPERIENCE

Word of MOUTH 070,February 2017-2022

Business and marketing consulting

Combining creative processes with communication and presentation, organizing the development of strategies that businesses can use to sell products and services Strategies that are created to maximize audience engagement, client retention and overall profits, vital marketing research that is carefully conducted to reach the business's full potential Sales, contracts

Utilized strong analytical and problem-solving skills to address operational issues. Assigned, prioritized, and delegated tasks and responsibility to departmental employees. Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration.

Utilized data analysis tools such as Excel spreadsheets to identify areas requiring improvement. MAINTENANCE TECHNICIAN

intersolution,April 2022-May 2023

Tended to equipment malfunction or failure with minimal downtime to production. Read and interpret equipment manuals and work orders for performing required maintenance and service.

Complied with OSHA regulations, maintaining a safe and clean working environment. Established high standards for quality control processes to ensure efficient working order of all machinery.

Disassembled machines when required; cleaned parts before reassembling them. CHIEF ENGINEER

hampton inn,February 2021-January 2023

Coordinated with vendors to ensure fresh ingredients were delivered on schedule.. Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.

Collaborated with front-of-house staff to provide exceptional customer service experience. Performed prep work such as chopping vegetables or marinating meats prior to service hours. Resolved conflicts between team members efficiently while ensuring a positive work environment.

hvac

maintenance tech

ENGINEER

hampton inn

Collaborated with teams to troubleshoot complex issues, resulting in improved performance and reliability.

Conducted comprehensive testing and analysis of new and existing systems to ensure quality and performance.

Developed detailed designs and drawings for new products and equipment. Participated in accident and injury investigations to determine root cause and prevent future occurrence.

Developed innovative solutions for challenging engineering problems. Successfully managed a team of 10 engineers to develop complex engineering projects. Performed rigorous testing on components before installation. SECURITY OFFICER

Allied Universal security,August 2018-March 2020

Quality control, observation of grounds security logs keeping records operating vehicle Quality control customer service observation of grounds security logs keeping records operating vehicle Supervisor role over property and employees.

Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.

Prepared detailed reports of security incidents and investigations. Responded to alarms by investigating and assessing the situation. Responding quickly to emergency situations using sound judgment to resolve issues promptly. Assisted employees with various tasks including lockouts, escorts and lost items retrieval. GEORGIA SECURITY OFFICER, Atlanta

Enforcement Protective Services,February 2016-June 2019 Making reports Patrolling area Maintaining traffic Handling situations Enforcing the rules Ability to arrest Handing out citations and fines.

CONSTRUCTION WORKER, atlanta, ga

CMES,February 2017-June 2019

Maintained site cleanliness by organizing equipment and disposing of hazardous or excessive materials.

hwy and sidewalk construction

Completed demolition, excavation, and site preparation. Thoroughly complied with safety protocols and procedures related to construction work. Analyzed blueprints and sketches to determine the materials needed for each project; completed projects within budget and timeline constraints. Followed detailed instructions from supervisors regarding specific tasks related to each project. DISTRIBUTION SPECIALIST, Atlanta, GA

Kelly’s Foods,February 2014-June 2016

Duties include shipping and receiving products and supplies for major companies such as Bojangles’, Food Depot, Popeye’s, Pollo Tropical, and Little Giant Manage product distribution and inventory

Maintains records for management reports and inventories for items identified for shipping. LABORER, ATLANTA, GA

D.I CONSTRUCTION,April 2014-November 2015

Assist in building structures for residential, business and construction sites, participates in demolitions, assisted construction managers, clear and prepare highway work zones, read blueprints and designs, used a variety of carpentry tools, operate bobcat, forklift and pallet jack Complete drywall installation and general laborer duties as assigned. Gadsden, AL

Master Building Maintenance,January 1997-November 2008 Uh 3 employees, projected revenue, bookkeeping, trained employees in janitorial skills, obtained contracts, also responsible for framing and tile laying Sales

DIAL AMERICA TELEMARKING,April 2000-June 2005

High call volume position requiring constant telephone contact with potential customers Performed data entry duties inputting customer and order information. CUSTOMER SERVICE REPRESENTATIVE, Jacksonville, FL

Hilton Garden Inn,June 1998-February 2000

Duties included providing customer service for incoming guests Audited daily receipts

Acted as call center representative

Processed incoming and outgoing mail and faxes

Performed associated copying tasks.

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