Customer Service Administrative Officer

CURRICULUM VITAE

VIVIAN QUAYSON

P.O. Box CT **473, Cantonments

Tel: 024*-***-*** / 020*-***-***

Email Address: ********@*****.***

Languages spoken: Twi, Fante, English, French (Intermediate)

CAREER OBJECTVE:

It is my career objective to work in an environment where my professional and educational capabilities will be fully utilized and corporate goals attained through individual and team work.

WORK HISTORY

Company: Metro Mass Transit Limited

Position: Operations/Administrative Officer

Period: January 2015 to Date

Key Duties & Responsibilities

1. Addressing Customer service issues.

2. Coordinating office activities and operations to ensure efficiency.

3. Assist in managing incoming and outgoing correspondence and coordinating meetings.

4. Submitting periodic reports on activities to Management.

5. Responsible for maintaining the level of stock required for office supplies

6. Maintaining accurate database on personnel and operational activities including preparing employee duty roster and updating records on vehicle route schedules.

Company: Metro Mass Transit Limited

Position: Assistant Operations Officer

Period: March 2011 to December 2014

Duties & Responsibilities

Assisted Depot Managers in controlling the operational and administrative activities of their depots by:

1.Coordinated and supervised the activities of point officers, drivers and conductors as well as operations at various terminals and points.

2.Monitored and reviewed the Company’s operations at various bus loading points and terminals.

3.Implemented measures to check and prevent revenue leakage associated with operations.

4.Prepared and submitted periodic reports of activities at bus terminals to the Depot Manager.

5.Prepared bus movement schedules for different routes and ensured adherence.

6.Received and handled passenger complaints promptly.

7.Prepared minutes of meetings held at the Depot/Branch level.

Company: Metro Mass Transit Limited

Position: Records and Archives Assistant

Period: September 2010 to February 2011

Key Duties & Responsibilities:

1.Scanned Company documents for electronic storage and retrieval using Electronic Document Management software (Docu–Explorer4).

2.Filed and indexed all scanned documents to ensure ease of access.

3.Submitted daily reports of activities.

Company: Metro Mass Transit Limited (National Service period)

Position: Records and Archives Assistant

PERIOD: October 2009 to July 2010

Key Duties & Responsibilities

Same as Above.

ACADEMIC QUALIFICATIONS

2012: Intermediate French (level 200) – Alliance Francais (Ghana)

2005-2009: Bachelor of Arts (Hons) in Psychology and Linguistics – University of Ghana, Legon

2001-2004: Tema Senior High School, 2004 (Senior High School Certificate)

Emphasis: General Arts

SKILLS

●Good written and verbal communication skills in English.

●Proficient in the use of Microsoft Office (MS Word, Excel, Outlook and PowerPoint)

QUALITIES

●Truthful, trustworthy, honest, and reliable.

●A confident and assertive manner.

●Good leadership and management skills.

●Ability to participate in proactive team efforts to achieve departmental goals.

●A fair and objective approach to people and working situations

●Excellent organizational and time management skills

●Good attention to detail

●The ability to stay calm in busy and stressful situations

●The ability to work to deadlines, set priorities and multi-task

REFERENCES

Kofi Asafo Agyei Catherine Okrah Coordinator, Southern Zone Accra Branch Manager (Kaneshie)

Metro Mass Transit Ltd Metro Mass Transit Ltd

TEL: +233-********* TEL: +233-*********

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