Los Angeles Customer Service

STACIA L. SHIGG

Los Angeles, CA

***********@*****.***/323-***-****

OBJECTIVE

Seeking an administrative, front-office position where I can utilize my acquired skills committed to approaching administrative tasks with tenacity and attention to detail. SKILLS

• Microsoft Office

• Professional phone etiquette

• Excellent communication

• Customer service

• Accuracy and detailed oriented

• Multi-line phone proficiency

PROFESSIONAL EXPERIENCE

Building Lives, LLC, Los Angeles, CA (January 2020 – Present) Resident Aide

• Facilitate transitional housing for previously incarcerated individuals with mental health disorders to rehabilitate them to transition back to everyday living

• Distribute medicine to residential clients

• Service clients with ADL classes

• Conduct workshops that further promote rehabilitation and transition

• Prepare and serve meals for clients

• Monitor client behaviors and mental state

• Write daily end-of-shift reports

AppleOne Employment Services, Los Angeles, CA (June 2017 – December 2019) Various Receptionist Positions

• Answered all incoming calls and transferring to necessary employees and departments or taking messages as needed in a high-volume work environment

• Distributed mail as well as scheduling calendar appointments HKS Architects, Los Angeles, CA (September 2012 – May 2017) Receptionist

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events

• Created detailed expense reports and requests for capital expenditures

• Ordered and distributed office supplies while adhering to a fixed office budget

• Managed office supplies, vendors, organization and upkeep

• Answered and managed incoming and outgoing calls while recording accurate messages

• Opened and properly distributed incoming mail

• Managed reception area to ensure a welcoming environment

• Greeted and directed guests and routed deliveries and courier services AppleOne Employment Services, Los Angeles, CA (October 2008 – September 2012) Various Receptionist and Customer Service Representative Positions

• Answered all incoming calls and transferred to necessary employees/departments or took messages as needed

• Provided administrative and clerical assistance as needed

• Organized and maintained a paper filing system

Nordstrom Topanga, Canoga Park, CA (April 2007 – October 2008) Kiehl’s Cosmetic Counter Manager

• Coordinated counter meetings, including schedules and information preparation and distribution

• Sold and promoted skincare education and products to the consumer

• Coordinated workshops and events that educated customers about the skincare line

• Maintained daily business reports and daily operations of cosmetic counter

• Responsible for maintaining an inventory for $1 million cosmetic counter

• Supervised sales associates assigned to cosmetic counter EDUCATION

California State University Northridge, Northridge, CA

• Coursework completion in Business Administration and Art History

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