GUILLERMO E.

LEOS

G

L Evans, Colorado *****,

970-***-****

ad0d0c@r.postjobfree.com

PROFESSIONAL SUMMARY

Adaptable (Customer Service Agent) bringing advanced abilities in customer relations, sales and problem resolution. Researches and solves diverse product and service issues with diligence and professionalism. Maintains high productivity and call quality rates.

SKILLS

• Great communication skills. Empathy. I know how to put myself in someone else shoes.

• • Patience is key in customer service.

• Active listening skills • Time management. Quick response time in a fast paced work environment.

•

EXPERIENCE

Bilingual Customer Service Representative August 2017 - July 2023 Language Solutions Guadalajara, Jalisco, Mexico

• Remote; phone and webcam interpretation.

• Answer in bound calls on webcam.

• Verify and update customers information on our platform.

• Back and forward Interpretation

• Use online tools to find unknown terms and translate them asap.

• Interpret in a wide variety of settings such as; hospitals, shops, banks and emergency situations.

• Translation of legal, formal and informal documents for our customers.

• E-mail and call new customers to strengthen our business relationship. English Teacher August 2015 - July 2017

United Languages, Greeley USA

• Create weekly lesson plans

• Teach American English to students of varied ages

• Work on projects and activities for the classroom

• Review homework

• Monitor the development of student's progress

Banker February 2013 - July 2015

Chase Bank Greeley, Colorado, United States

• Open accounts for new customer

• Create rapport to identify additional financial needs for customers

• Follow up and maintain communication with customers

• Cold calling to open new business opportunities

• Provide customer service translating Spanish speaking customer with varied banking needs.

• Attend business meetings to close new deals with business accounts. EDUCATION

Diploma May 2001

Greeley West HIgh School, Greeley, CO

GPA: 3.6

TKT English language teaching certificate - Marketing Aims Community College

years of general

ESL Teacher certification - English as a Second Language February 2017 Certifications

LANGUAGE

Native

Spanish

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