INDYA STRICKLAND

ad0d02@r.postjobfree.com 919-***-**** Raleigh, NC 27603

EDUCATION

North Carolina Agricultural and Technical State University Greensboro, NC B.S. Construction Management

PROFESSIONAL EXPERIENCE

Amazon Garner, NC

BTS Learning Trainer September 2020 – September 2023

■Facilitated Behind the Smile program for over 700 new hire associates

■Supervise Learning Ambassadors during floor training

■Lead meetings weekly with current training Learning Ambassadors

■Communicate with operations team for trainings and permission granting on all associates

Yankee Candle Company

Second Assistant Manager May 2019–September 2020

Responsible for management of the team during shifts

Assists with achieving sales and on-site profit goals

Creates an organized work space and positive guest experience

Lane Bryant

Service Manager April 2018–January 2019

Provides a highly engaging environment for the team

Liaison between onsite team and leadership to drive results

Reinforces service initiatives

Celebrates positive job performance of reporting associates

Teavana

Assistant Manager November 2017–January 2018

Leader to team members

Updates branch memorandums, based information from upper management

Supplies reports, segment updates, and check ins

Responsible for operations of store opening and closing

ACTIVITIES AND HONORS

Amazon (RDU1) Quality Documented Positive March 2021-March 2022

Recipient for 100% quality accuracy

Amazon (RDU1) Productivity Documented Positive October 2021

Recipient based on ranking of 6% above department peers

■Amazon (RDU1) Behind the Smile High Performance Recognition November 2022

■ Receiving high percentage of Voice of Associate Shout Outs

SKILLS

Computer Proficiency: Microsoft Office Programs, Register and Inventory Operating

Professional Expertise:

o Able to work independently and within a team

o Able to complete tasks efficiently under time constraints

Handle conflicts within policy procedures in a timely manner

References Available Upon Request

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