Information Technology Technical Support
Resume:
Charles Robinson
**** **** **** ******, ********, Georgia
**********@*****.***
SUMMARY
Highly motivated logistics professional with a proven track record of optimizing supply chain operations and enhancing efficiency. Seeking to leverage strong analytical skills, problem-solving abilities, and detail-oriented mindset to transition into entry level Information Technology role. Committed to applying logistics expertise and industry knowledge to contribute effectively to Information Technology projects, while continuously learning and growing in the field of technology.
EXPERIENCE
July 2023 - PACKAGE HANDLER
Present FEDEX GROUND SAVANNAH, GEORGIA
Loading and unloading: Physically loading and unloading packages of various sizes and weights into and out of trucks
Sorting: Sorting packages by scanning, reading labels, and memorizing information
Packing: Packing products into boxes by hand
Maintaining condition: Ensuring items are maintained during packaging and loading
Following instructions: Following written and verbal instructions from the warehouse manager
Reporting issues: Reporting any issues to the warehouse manager
Communicating: Communicating with co-workers and clients to ensure safe and on-time delivery
Using equipment: Using basic tools and equipment such as skate wheel rollers, dock carts, hand-held scanners, chutes, and unloading devices
October 2022-
Present Receiving clerk/Logistics Planner
Precision Machine of Savannah Savannah, Georgia
• Generated documentation and information required for customer shipments
• Safely operated a forklift to move materials to various parts of the warehouse
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
• Generated monthly performance reports to track and analyze shipping trends
•Efficiently receive and process incoming shipments, ensuring accurate inventory records.
•Verify product quantities and condition against purchase orders and packing slips.
•Unload and organize merchandise in designated storage areas.
•Maintain a clean and safe work environment.
•Collaborate effectively with warehouse team to optimize receiving operations.
10/2022 - 10/2022
Technical Support contractor
Nightingale Nursing and attendance Savannah, Georgia
Used ticketing systems to manage and process support actions and requests
Researched product and issue resolution tactics to address customer concerns
Monitored systems in operation and quickly troubleshot errors
Solved end user issues using remote software
Replaced faulty hardware with know good field replaceable hardware
Supported permanent staff members by physically resolving technical issues
11/2021 - 09/2022
Certified Forklift Operator/Warehouse Associate Savannah, Georgia
Geodis Logistics
Unloaded and stacked materials by raising and lowering lifting devices. Operated equipment safely and efficiently to prevent damage to items and avoid injuries
Transported goods between warehouse locations according to shipment and storage needs. Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
Unloaded materials and goods at designated locations for best project availability. Checked items against
documentation for accuracy
Organized incoming freight to making selecting products for orders more efficient
Maintained OSHA forklift safely standards
Loaded freight using lifting equipment efficiently to avoid damages to products and efficiently use trailer space
01/2014-03/2016
Volunteer Technical Support Savannah, Georgia
St. Mary’s Community Center
Identified and resolve issues with hardware or software
Answered calls, respond to emails, or communicate with staff through messaging platforms
Provided advice on how to install and use software and hardware
Monitored and maintained computer systems and networks
Upgraded software and hardware as needed
Provide I.T. Department with technical documentation and tips for resolving issues
Took control of a staff's computer remotely to resolve issues
Prioritized and managed multiple open cases
Kept staff updated on the status of their issues
EDUCATION
July 2012 Bachelor of Science in Information Technology
South University Savannah, Georgia
Major: Information Technology
SKILLS
Programming Languages: C/C++, C#, PYTHON, somewhat rusty knowledge of Visual Basic, PERL and Java.
Operating Systems and Software, Bash, ADOBE DREAMWEAVER
FedEx/Skillsoft certificates:
Python programming: Basics
Cybersecurity (CC): Security Governance, Policies, & Controls
CAPM®: Business Analysis Framework
Leadership Training:
1.Wellbeing intelligence: A skill set for New World of Work
2.Running a Team Debrief
Professional References
Devon Nichols, Floor Manager, Geodis Logistics
Kelsi Hill, Supervisor, FedEx Ground
Contact this candidate