Data Entry Customer Service
Resume:
Michelle J Moore
Chandler, AZ 85286
ad0cwq@r.postjobfree.com
Professional Summary
Highly Motivated in every position and everything I do in life, Decision Making Skills, can work independently and multitask in a fast-paced office environment, Can provide quality interaction and communication with all types of people and businesses via telephone and in person regarding consumer and nonprofits questions, concerns, and complaints. Professional with 25 plus years of Data Entry, Administrative Assistant, and Customer Service in different aspects of different companies and departments. Also, 12 plus years in Retail as Cashier, Refunds and Returns, Floor and Warehouse Stocker, Shipping and Receiving Assistant at several different retail merchants. Basic Accounting 10 plus years with debits and credits accounts, daily, weekly, and monthly overseas merchants bank and wire transfers reports, worksheets, income statements and expense reports
Technical and Administrative Skills:
Excellent Customer Service Skills
Excellent and Experience Data Entry Skills with Alpha/Numeric, Chronological, and Data Entry Software
Experience in Sales, Telemarketing, and Appointment Setter Skills
Experience in Censuses Representative Skills
Experience MS Office Skills in Word, Excel, Access, and PowerPoint
Excellent Typing Skills speed 55wpm
Experience in Accounts Payable and Receivables, Wire Transfers for Overseas Merchants
Excellent communication and client informational skills both via telephone and in person
Excellent and Experience in Administrative Assistance
Can work Independently and multitask in a fast-paced office and work at home environment
Excellent decision making with ability to think fast on my feet
Experience in Training and Coaching Skills
Professional Experience:
Customer Service, Appointment Setter, and Confirmer – Universal Thrift Store and Association of Blind Citizens Reseda, CA
June 2012 - Present
Answering questions, inquiries, and concerns about the nonprofit organization and Thrift Store
Confirm all donors’ donations for pickup and fax donation worksheets to the driver and manager
Use Access Program for logging donors contact information, donation pickups from donors on a daily and weekly basis for the company monthly reports
Communication Skills for cold and hot calls to get new and former donors to schedule pickups for the nonprofit
Census Representative – United States Census Bureau San Bernardino, CA
May 2010 – June 2012
Door to Door collecting residences household and family information for the city of San Bernardino for Census strategic and reports
Walgreens – Customer Service, Cashier and Floor and Stockroom Stocker, Shipping and Receiving Assistant Las Vegas, NV
June 2009 – July 2010
Assisting customers with their beauty products and personal care inquiries, information, and questions
Stock different store departments shelves and assisting the Stockroom Supervisors and Managers in Shipping and Receiving on daily and weekly basis
Assisting customers in their purchases, returns, and refunds at the register
Walmart – Customer Service, Cashier, Floor Stocker, and Stockroom Assistant
Las Vegas, NV August 2008 – June 2009 and Lakewood, CA December 2007 - August 2008
Assisting customers with refunds, returns, and locating products and items in the store
Assisting customers at the register for purchasing products and items
Restocking Shelves on the floor in different departments and stockroom
Assisting Supervisors and Managers with Shipping, Receiving, and Inventory
Create purchase orders, and perform vendor invoice review, validation, and processing.
Data Entry and Basic Accounting daily, weekly, and monthly reports on each store departments registers, and proceeds
Cashier Register Associate with customer purchases
Floor & Warehouse Stocker restocking different department shelves and counters
Assisting Supervisors on inventory Logs & reports on a daily, weekly, and monthly basis
Varies Temporary Agencies
December 1995 – November 2007
Data Entry of Invoices, Purchase Orders, Clients and Customers Contact Information
Customer Service assisting clients and customers questions, concerns, and grievances
Telemarketing for nonprofits, home improvements, different merchant products and services
Union Bank – Administrative Assistant and Merchants Account Representative Glendale, CA
January 1994 – December 1995
Assist all the Merchant Account Representative with their Data Entry, Customer Service, and Filing
Processing New Accounts for Merchants and setting up the accounts and wire transfers along with their banking needs
Creating daily, weekly, and monthly reports for the different departments
Taking weekly and monthly notes and typing meeting notes for all departments account representatives, supervisors, and managers
Assisting and communicating all incoming and outgoing calls from merchants
Marriott Hotel – Customer Service Representative Orlando, FL
November 1993 – December 1994
Answering incoming calls for Marriott Hotel promotions for questions and sign ups information
Assisting with signing up promotional customers and potential referrals
First Interstate Bank – Overseas Merchants Accounting Representative Los Angeles, CA
March 1988 – October 1993
Communicating and interacting with overseas merchants with questions, concerns, and banking needs
Handling and Processing Overseas Merchant Checking Accounts and Wire Transfers
Customer servicing all overseas merchants accounts with problem solving and banking information
Processing data reports and logs on oversea merchants for all departments
Education:
Penn Foster Online
Computer Repair & Maintenance
June 2021 – Present
Los Angeles Trade Technical College Los Angeles, CA
Business Management & Business Administration
September 2011 – June 2012
El Camino College Torrance, CA
Business Accounting & Computer Information Systems
September 2007 – August 2008 & September 1981 – June 1982
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