Ken Adams

Software Engineer II LinkedIn ad0cu6@r.postjobfree.com 818-***-****

Dedicated, versatile, and results-focused professional with a career record of leading strategic, high-visibility projects with significant impact, elevating technical teams, optimizing efficiency, and surpassing expectations for industry-leading organizations.

Leverage modern technologies to strengthen business systems, capture features, translate IT requirements, enhance performance, and realize consistent revenue stream.

Known for developing data intelligence and analytics strategies using BI tools to maximize value to customer and transform organizational effectiveness.

SIGNATURE STRENGTHS

ETL Management

Dynamic Leadership

Migrations & Integrations

Customer Specifications

Cross-Functional Engagements

Proactive Communication

Continuous Improvements

Clear, Concise Reporting

Project Lifecycle Management

Data-Driven Insights

Data Visualization

On-Time Deliverables

Tools & Methodologies

Trends & Perspectives

Emerging Technologies

Risk Mitigation

Professional Experience

Software Engineer II Walt Disney Company 2017 - 2022

Provided Tier 2 support for 55 various vendor purchased applications within the DMED business; comprised of multiple media presentation tools, cloud-based media delivery systems, advertiser billing, cable network traffic systems, and Disney+ for the US and Europe.

4Tasked with creating Tableau, MS Power BI, Salesforce and New Relic dashboards for data analysis across many divisions within DMED (Disney Media and Entertainment Distribution).

4Consolidated Runbook information on 12+ apps into a Microsoft Teams site. Sharing how-to guides, supporting documentation, and work notes from various SharePoint sites, Confluence pages, and shared Network drives.

4Instrumental in migration, testing, and maintaining apps in AWS, renewing SSL licenses, and designing New Relic dashboards, alerts, and monitors in Synthetics.

4Stepped up to manage Disney + application after acquiring the Fox team in Europe, making upgrades and recommendations to improve application reliability and performance. Enabled 24/7 support of Disney + during normal business hours, maximizing teams’ capacity to troubleshoot and resolve any user requests or problems.

4Discovered failures in server and application monitors via the New Relic monitoring system. Researched and gained insight on the issue, creating meaningful charts via New Relic dashboard that revealed monitor failures over time, informing support staff. Pinpointed that servers were failing during Microsoft security patches and needed rebooted properly.

PROGRAMMER ANALYST Walt Disney Company 2005 - 2017

Spearheaded numerous high-impact projects, optimizing and enhancing third party applications, creating multiple Access databases for reporting and analysis of files, supporting Programming, Traffic, Sales, Promotions, and Finance departments.

4Met cable affiliate time table in advance, by devising XML exports, scripts, and workflows for customer channel browsing.

4Key contributor to the migration of on-air programming from satellite to Cloud-based transmission. Minimized downtime from issues encountered from satellites and physical data centers.

4Maintained stored procedures, back-ups, Tableau reports for Sales, replications to QA and Dev, and SQL jobs in SQL Server for Traffic and Programming databases.

4Revamped Tableau data pulls from an offsite database via a local data connection to Google Big Query.

4Responsible for supporting a Power BI instance for the Media Scheduling department.

4Identified an automated method to import advertiser information from the Traffic system to the Credit system. Analyzed requirements, aligned data schemes with database, wrote stored procedures in the SQL Server database to export data, scheduling the export via SSIS to ensure a weekly import of data. Significantly cut costs and saved time by automating processes.

4Transitioned the Traffic department from handling paper faxes to relying on email for advertiser instructions aired on Disney cable stations. Configured email boxes to back up every hour, improving staff accessibility to retrieve and process instructions, eliminating hard copies.

4Purchased, implemented, and maintained high availability back-up server for the Traffic system, supporting the Disaster Recovery Initiative.

4Acted as the systems administrator for SharePoint sites and online issue tracking system, Confluence / Jira.

Early Relevant Career

FINANCIAL ANALYST Walt Disney Company SOFTWARE ENGINEER II Walt Disney Company

Education & Credentials

Bachelor of Science, Computer Information Systems, DeVry Institute of Technology, Long Beach, CA

Leadership Program - RISE

ITIL v4 Foundation – Axelos 2022

IT Service Management Certification

Additional Training: Salesforce, AWS, New Relic, Azure, Tableau, Python

IT Toolbox

Operating Systems: MacOS, Linux, Windows 11, Android

Programming Languages: SQL (SQL Server / Oracle), HTML, Active Server Pages, MS Visual Studio, VBScript, XML, JavaScript/TypeScript, Python, JAVA, UNIX

Desktop Applications: MS Office 365 (Word, Excel, PowerPoint, Access), SharePoint, New Relic, MS SQL Server, MS IIS, Eclipse, Oracle/Toad, SAP, Tableau, Salesforce, Confluence/Jira, ServiceNow, MS Power BI

Development Methodologies: Agile/Scrum/Kanban – MS Teams, Confluence/Jira

Cloud Services: AWS

Community Involvement

Committee Chair / Volunteer – Burbank Community & Development Goals Committee 2010 – Present

Review and monitor city council expenditures from the Department of Housing & Urban Development (HUD) funding, supporting the underprivileged community.

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