ad0cu0@r.postjobfree.com **** W. North Bend Rd., Apt. 8, Cincinnati, OH 45224 513-***-**** Call Center Management/ Power Sales / Information Technology / A.I. & XR Marketing

Objectives

To be a reliable extension to a growing establishment; continuously learning and training, fully vested in the entity’s forward progression, as well as assisting as necessary for optimum efficiency, productivity, and yield. Diligent forward thinking concise communicator, who aligns data with business strategy goals as leverage for competitive advantages. Engaging in driving transformational change to deliver exemplary organizational milestones in diverse corporate environments. Skilled in operating and adapting to new challenges to best enhance the company development. Determined to exemplify high valued accomplishments for the corporation at hand.

Education

American Intercontinental University

June 2017 Baccalaureate in Business Administration/Project Management

Business Analytics Management

Supply Chain Management

Business Intelligence

Data Analytics

July 2015 Associates’ in Business Administration

Experience

TopRx Pharmaceuticals

Memphis, TN - Cincinnati, OH(Remote)

Pharmaceutical Sales Account Manager

September 2022 – July 2023

Executing outbound sales strategies to bring new business accounts; qualifying leads, prospecting, cold contacting, setting appointments, presenting products, generating revenue and exceeding sales goals.

Utilizing multiple cutting-edge technologies simultaneously in order to articulate and communicate value, further advancing company revenue.

Securing and placing orders electronically and online, as well as orders by phone. Also reaching out to delivery companies tracking items and following up, establishing trust and creating a dependence on excellence provided through customer/client accommodation.

Continuing education to bring clients the latest news in the industry, keeping them ahead of trends and stocked for demand spikes and aware of supply chain shortages: also creating alternative solutions for consistent needs.

Managed over 7000 SKU# Items for Pharmacies, Long Term Care Facilities, and Gov’t Military Hospitals and Infirmaries

Genesis Call Center Memphis, TN (Bartlett) Financial Services Professional (Office/Remote)

July 2019 – May 2022

•Solicited and acquired new accounts for various Mortgage Lenders and participating Banks.

•B2B calls for Business Internet, TV/Phone plans for 12/24/36 month contracts

•Trained and assisted in new hire development

Apple Incorporated Atlanta, GA

IT Technology Service Representative

November 2017 – March 2019

•Gather customer's information and determine issue by evaluating and analyzing symptoms

•Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients

•Proper phone etiquette; Surpassed performance goals by 20 % approaching interactions with resourcefulness, organization and customer-centric solutions.

•Operated in dynamic, high-volume environments to provide skilled assistance to customers each day. Evaluated account and service histories to identify trends, using data to mitigate future issues.

National Service Direct, Inc. (NSDI) Dunwoody, GA (Atlanta)

Telesales Professional

November 2015 – September 2017

•Solicited and acquired new accounts for VOIP, internet, and cellular service

•Sold magazine subscriptions

•Sold Family Medical Benefits Plans to families and individuals

•Trained and assisted in new hire development

Federal Financial Group Marietta, GA (Atlanta)

Collections Specialist

November 2008 – August 2015

•Received and processed collection items such as checks, drafts, and coupons presented to the bank by customers and corresponding banks.

•Debited bank accounts and credited customers’ accounts to liquidate outstanding collections

•Computed interest on bills of exchange, Debit / Credit into AS400 / CUBS System

Skills

•Sales(Retail, Freight, Field and Call Center)

•Customer Service, Collections, Tech Support

•Microsoft Office

•Professional Communication Skills

•Aligning Technology with Business Objectives

•IT Financial Management and Contract Negotiation

•Governance and Policy Development

•Security Program Management and Compliance

•IT & Project Risk Management

•Analytical and Critical Thinking

•Organization and Time Management

•Infrastructure Development

•Conducting Investigations

•Teamwork and Collaboration

•EXTENDED RESUME AVAILABLE

References

Available upon request

Contact this candidate