Customer Service Office Operations
Resume:
Kimberley Jefferson
945-***-**** *********************@*****.***
PROFESSIONAL PROFILE
Customer service focused, organized, and resourceful professional with strong planning and decision-making abilities and solid communication skills. Pays close attention to detail for accurate and compliant documentation and remains committed to ensuring optimal client outcomes.
Effective problem solver, able to assess needs and identify solutions.
Adept at managing time, coordinating details, and balancing competing demands.
Brings finely tuned attention to detail and commitment to quality to all assigned tasks.
Greenway Prime Suite EHR / Microsoft Word, Excel, and PowerPoint; Types 30 WPM.
KEY QUALIFICATIONS
Accounting Payroll Banking Systems Healthcare Law HIPAA Compliance Charting Filing
Processing Co-Payments Human Resource Management Organizational Improvements Appointment Scheduling Insurance Billing Procedures CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification Interpersonal Professional Communications Business Office Operations Medical Office Procedures
Medical Practice Management Systems Practice Structure Leadership & Management
Medical Terminology Anatomy & Physiology
EDUCATION
Ultimate Medical Academy
Associate of Science Degree – Healthcare Management, 2020
PROFESSIONAL EXPERIENCE
Alorica- California work from home 08/2021-Current
Customer Service
Assist member’s with benefits and claims information.
Assign and assist the member with setting up doctor appointments.
Answer and resolve the member’s concerns
Provide consistent and outstanding customer service to ensure opportunities for repeat business.
Life Line Screening
Registration Specialist 07/2020-08/2021
Register Customers for their health Screenings.
Input information in the computer about the customer’s family medical history.
Organization of files.
Speedy cash 10/2009-07/2020
Assistant manager / Customer
Managed 10-15 employees daily, Complete end of shift paperwork, and other clerical duties
Ensure cash vault accuracy, prepare and make bank deposits, operate the cash register.
Provide consistent and outstanding customer service to ensure opportunities for repeat business.
Offered a positive customer experience through customer care and attention to detail.
Contact this candidate