Support Specialist Team Leader

Marija Elias

**** **** ****, ******* *****, ***** 346-***-**** *************@*****.***

OBJECTIVE

Looking for an opportunity as a Peer Support Specialist where I can use my experience in providing emotional support and guidance to individuals facing difficult life situations. EXPERIENCE

Holiday Inn, 302 W. Bay Area Blvd, Webster, TX 77598 / SHIFT MANAGER 2019-2021

• Assigned tasks to employees and ensured they were completed effectively and properly. • Keep track of inventory and ensured every area was fully stocked by ordering supplies and coordinating product deliveries.

• Assisted in resolving customer complaints in a timely, efficient, and courteous manner. Grand Finale, 618 W. Nasa Pkwy, Webster, TX 77598 / TEAM LEADER 2016-2018

• Developed menus and service packages coordinating meal delivery.

• Managed event schedules, food preparations and deliveries for various timelines to achieve target. • Motivating the team to achieve organizational and performance goals. Colosseum Italian Restaurant, 16608 El Camino Real, Houston, TX 77062 / Waitress 2013-2015

• Coordinated with kitchen staff to deliver accurate food orders.

• Skilled in order slips, ordering software, or memorization.

• Provided excellent wait service to ensure customer satisfaction. Texan's Sports Bar And Grill, 10003 Spencer Hwy, La Porte, TX 77571 / Owner 2002-2013

• Built business from ground up. Hired all staff.

• Designed food and drink menus. Coordinated all nightly events.

• Paid vendors, paid taxes, completed all bookkeeping and payroll. EDUCATION

Elsik High School, Houston - Diploma 1992

International School of Hospitality, Houston - Certification 1993-1994 Center for Recovery and Wellness Resources, Houston - Peer Recovery Support Specialist 8/2023 SKILLS

• Active listening

• Computer skills

• Customer service skills

• Problem-solving

• Teamwork

• Speaks Serbian, Croation, and Arabic

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