Customer Service Professional

DAVID GARCIA

La Porte, TX ***** 1-832-***-**** ad0csj@r.postjobfree.com

Professional Summary

Experienced customer service professional bringing 7 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about DOT regulations and standards. Dedicated Oil

&Gas professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking any position. Offering excellent communication and good judgment. Skills

Inventory Management Procedures

Operational Efficiency

Deadline and scheduling management

Company procedure adherence

Spreadsheet tracking

Document preparation

Detail-oriented

Teamwork

Customer Service

First Aid/CPR

Planning and Coordination

Work History

Logistics Coordinator 03/2013 to 04/2020

Danos & Curole Marine Contractors – Gray, LA

Tracked orders and notified customers of status or potential delays. Generated all documentation and information required for customer shipments. Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Processed and entered all customer orders into database and provided proactive customer service for all accounts.

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

Reported customer feedback to management, including any signs of customer dissatisfaction. Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.

Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,. Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.

Line Supervisor /NDT Inspector 06/2005 to 02/2013

Weatherford International Ltd – Pearland, TX

Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.

Monitored day-to-day production operations and identified methods to improve quality and efficiency.

Followed and improved operating procedures and best practices for line production. Evaluated employee performance in quarterly reviews and recommended strategies for improvement.

Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.

Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.

Managed onboarding tasks to support smooth adjustment and complete training for new hires.

Trained employees to operate and maintain production line equipment such as OD calipers and [Thread Gauges

Maintained employee schedules to cover weekday, evening and weekend shifts. Established clear priorities and production quality standards. Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.

Evaluated team member performance regularly to identify and resolve productivity concerns. Monitored materials use to identify concerns and keep costs low. Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.

Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.

Resolved issues quickly to maintain productivity goals. Achieved on-time shipments goal by empowering employees to continued success. Reduced obstacles and variables to maintain production performance and meet deadlines. Operations Supervisor 05/1990 to 05/2005

Tuboscope Int – Houston, TX

Motivated and trained employees to maximize team productivity. Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.

Promoted culture focused on encouraging staff to develop skills and abilities. Oversaw daily operational performance of Inspection team. Assigned tasks and established work schedules to staff to cover operational needs. Trained new employees on proper protocols and customer service standards. Trained and guided team members to maintain high productivity and performance metrics. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Maintained cleanliness and organization of Plant workspace, working closely with employees to systemize tasks.

Supported regulatory compliance by overseeing all audits to verify protocol adherence. Eased team transitions and new employee orientation through effective training and development.

Managed, trained and motivated line inspector's and Prove up techs to continuously improve knowledge and abilities in NDT inspection field.

Drafted invoices for completed work.

Scheduled employees for Day shifts, taking into account customer traffic and employee strengths.

Coordinated leadership workshops to educate team members on best practices to optimize productivity.

Informed Dept Manager of Safety and [Near Misses] incidents for assistance and remediation. Education

No Degree: Petroleum Instrumentation

San Jacinto College District - Pasadena, TX

High School Diploma 05/1980

La Porte High School - La Porte, TX

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