Management Professional Store Manager

AMAYAH SABUR

Manager

**** **** **** ****** ******* AZ 85020

***********@*****.*** 267-***-****

Objective

Energetic, enthusiastic, and tireless management professional seeks position with company interested in stronger sales and growth of entire team. Seeking to make a difference by increasing employees’ confidence within their problem-solving, analytical, and communication skills; well-versed on coaching and creating safe spaces for diverse teams with varied skill levels.

Experience Summary

Amayah Sabur is a proficient store manager who is dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Education

Associate’s Degree, Psychology, Glendale Community College (Expected: 2025)

High School Diploma, Thunderbird High School 2022

Shift Lead Training Certification 2021

Relevant Software Experience

MS Office, MS Teams

Zoom.com and WebEx

SurveyMonkey

Managerial systems: Yum, Altmetric (Cash Office)

Experience

Manager, Taco Bell – Phoenix, AZ

03/2021−Present

Remain current with new trends and developments in management by attending seminars, meetings, conferences, workshops and webinars

Work with senior leadership team to develop and plan cohesive strategies and agendas for the organization

Supervise team members, delegate tasks, and provide oversight

Use vetted QC Checklists and surveillance procedures to assure integrity and quality of service

Manage information on employees and prepare standard and ad hoc reports on interviews, applications, and panel data

Lead the coordination and implementation of company activities and projects

Provide guidance on managing the work of internal staff

Screen applicants and respond to potential candidates

Implementation of training workshops for employees

Greet and serve guests with warmth, courtesy, and efficiency, leading to loyal, returning customers

Train new employees by explaining rules, procedures, and job responsibilities

Boost customer satisfaction by quickly addressing and resolving complaints with food or service

Ensure that employees were productive and on task in order to meet business and customer needs

Maintain a safe working environment by following safety procedures, policies, and regulations

Key Skills

Store and project management experience including the ability to prioritize, plan and evaluate deliverables; well organized and structured, strong attention to detail

Comfortable with technology and ability to learn new systems quickly

Strong problem-solving skills

Leadership skills in decision-making, goal-setting, motivating, and organizing shift schedules for team members

Ability to train and mentor new and current staff, monitor their attendance and evaluate their performance

Assign duties to specific employees based on their role and skills

Supervise employees and assist with tasks as needed

Handle customer complaints and manage conflicts

Years as a Full-time Manager 2

Years with other firms 1

Year in Project Management 1

Resilience programs 1

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