James McKee

Help Desk

[Active Directory, Cisco IOS, WireShark,

Linux/Mac/Windows]

(719) 250 - 4515

Denver, Colorado

ad0cq9@r.postjobfree.com

https://github.com/cc0a

https://www.linkedin.com/in/ja

mes-mckee-1a723324/

Experience Help Desk - NetAlign.one Denver Colorado 2019 - Present

Approachable, professional, help desk analyst with over 3 years of experience in the areas of endpoint maintenance, networking, and cyber security.

Mac OS X:

● Installing/Uninstalling Software

● Setting Up VPN connection

● Troubleshooting various networking and software issues

● Setting up Antivirus/Monitoring software

● Security appraisal of services running on Mac OS X

● Software patching

● Formatted/Setup Macs

● Working knowledge of Terminal (Bash + Bash Scripting)

● Utilized Python for automation within JAMF

Microsoft O365 (Azure):

● Setting up user accounts (AD)

● Audting user accounts for former employees (AD)

● Complete (start to finish) setup of SSO via Azure (single source of truth model)

● Setup/Maintained use of Exchange to filter out and review incoming phishing/spam campaigns

● Utilized Defender to review access logs where necessary

● PowerShell Scripting

● Setup + Pushed Group Policies

Endpoint/Network Troubleshooting:

● Kesaya/Splashtop used for remote access to endpoints

● TCPDump/WireShark used for network troubleshooting

● Various Antivirus/Malware detection tools used

Certifications

References:

● Provided software-specific assistance to users (questions regarding Atlassian, etc…)

● Worked with ISPs during turnup trouble and/or general connectivity issues regarding onsite connectivity (office) General Help Desk Activities:

● Endpoint setup, packing, and shipping of new equipment

● Accurate maintaining of inventory both in terms of hardware and software licenses

● Took phone calls/created tickets

● Utilized Fresh Service, Zen Desk, and Solar Winds ticketing systems

● Consistently facilitated productive communication between company clients and vendors, ensuring services are available as agreed upon in terms of timing and functionality.

● Data Backup (On-Prem and cloud)

● Asset management

● Data migration between various services/applications. On-Prem and cloud.

Cyber Security:

● Setup of Palo Alto firewall in zero trust configuration (on-site)

● Created access schema between GCP/Azure to allow for conditional access to GCP console

● Took inventory of and highlighted areas of concern regarding GCP IAM permissions schema

● Setup of USB blocking software (CoCoSys)

● Wrote and issued security advisories regarding various scenarios to employees for various clients regarding phishing.

● Monitored Sentinel SIEM and investigated events

● Monitored incoming emails for malicious messages and attachments.

CompTIA Security+

Charles Galvan (720) 428 - 9415 (Owner - NetAlign.one)

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