Customer Service Data Entry
Resume:
**/**** - **/**** ******** Service Agent (Work from home)
C3ConnectChannels, Eastwood, KY
Provide assistance with clients benefits verification, filing claims, and check status of claims. Update members demographics and refill prescriptions. Build rapport with members by providing support and empathize with their concerns. Able to take incoming calls at a high volume. Able to multitask through several systems at a time. Able to work with CRM, Genesis, Citrix, Forticlient, and communicate with coworkers through chat, Teams, email and Zoom. Able to provide a quiet workspace free from distraction and noise to work at home.
06/2019 - 04/2020 Customer Service Representative
Qualfon, Orangeburg, SC
Soft sales
Multitasking through screens
Data entry
Welcome customers to Blue Cross Blue Shield
Explained to customers their benefits
HIPPA verify customers
07/2017 - 06/2019 Cashier/Cook
Sodexo, Orangeburg, SC
Cashiering
Cook and prepare orders
restock as needed
Serving food
Clean areas
10/2015 - 12/2016 Customer Service Representatives INTERMEDI@ MARKETING INC, Orangeburg, SC
Make hotel reservation from Call Center
04/2015 - 08/2016 SALES AND RELATED WORKERS, ALL OTHER Lee's Enterprise, ORANGEBURG, SC, None Selected
newspaper delivery to local customers
03/2014 - 05/2014 Production Workers, All Other
AUTOMATION PERSONNEL SERVICES INC, COLUMBUS, SC
Packing Lettuce, Prepare paper work for orders
08/2013 - 02/2014 Cashier/cook
D & H COMPANY, INC., TUPELO, SC
Michelle Rivers
338 SILKWOOD ST, Orangeburg, SC 29115
Phone: 803-***-****
Email: ******************@*****.***
Ability Summary
15+ years in customer service. Detailed oriented, very organized, dependable and able to follow direction. I enjoy customer service because I like helping people. I believe the customer is very important and complaints should be handle in a timely manner. I enjoy conducting my self in a professional manner and having a clean, neat appearance. I think it is important to follow procedures as direct to keep a safe environment. I enjoy working as a team because it's positive and helps keep sales up. I'm a quick thinker and a fast learner.
Employment History
Cashering and Preparing breakfast and lunch
07/2007 - 08/2013 Front Desk Clerk
KIRKLANDS CLEANERS LLC, Orangeburg, SC
Front desk clerk and pressor
06/2006 - 06/2007 Customer Service Clerk
LIL CRICKET FOOD STORES INC, SPARTANBURG, SC
Monitor customers, count safe for accuracy, stock and price products, clean assigned areas, cashier, train employees
06/1991 Basic curriculum
High School Diploma
Orangeburg Wilkinson High, Orangeburg, SC
Education and Training
Detailed References
Eartha Fuller, Representative
Avon
836 Lawton St.
Orangeburg, SC 29115
Aaron Green, Supervisor
Qualfon
169 Regional Way
Orangeburg, SC
Frederick Wright, Manager
Lee Enterprise
1010 Brought St
orangeburg, SC 29115
Contact this candidate