**/**** - **/**** ******** Service Agent (Work from home)

C3ConnectChannels, Eastwood, KY

Provide assistance with clients benefits verification, filing claims, and check status of claims. Update members demographics and refill prescriptions. Build rapport with members by providing support and empathize with their concerns. Able to take incoming calls at a high volume. Able to multitask through several systems at a time. Able to work with CRM, Genesis, Citrix, Forticlient, and communicate with coworkers through chat, Teams, email and Zoom. Able to provide a quiet workspace free from distraction and noise to work at home.

06/2019 - 04/2020 Customer Service Representative

Qualfon, Orangeburg, SC

Soft sales

Multitasking through screens

Data entry

Welcome customers to Blue Cross Blue Shield

Explained to customers their benefits

HIPPA verify customers

07/2017 - 06/2019 Cashier/Cook

Sodexo, Orangeburg, SC

Cashiering

Cook and prepare orders

restock as needed

Serving food

Clean areas

10/2015 - 12/2016 Customer Service Representatives INTERMEDI@ MARKETING INC, Orangeburg, SC

Make hotel reservation from Call Center

04/2015 - 08/2016 SALES AND RELATED WORKERS, ALL OTHER Lee's Enterprise, ORANGEBURG, SC, None Selected

newspaper delivery to local customers

03/2014 - 05/2014 Production Workers, All Other

AUTOMATION PERSONNEL SERVICES INC, COLUMBUS, SC

Packing Lettuce, Prepare paper work for orders

08/2013 - 02/2014 Cashier/cook

D & H COMPANY, INC., TUPELO, SC

Michelle Rivers

338 SILKWOOD ST, Orangeburg, SC 29115

Phone: 803-***-****

Email: ad0cow@r.postjobfree.com

Ability Summary

15+ years in customer service. Detailed oriented, very organized, dependable and able to follow direction. I enjoy customer service because I like helping people. I believe the customer is very important and complaints should be handle in a timely manner. I enjoy conducting my self in a professional manner and having a clean, neat appearance. I think it is important to follow procedures as direct to keep a safe environment. I enjoy working as a team because it's positive and helps keep sales up. I'm a quick thinker and a fast learner.

Employment History

Cashering and Preparing breakfast and lunch

07/2007 - 08/2013 Front Desk Clerk

KIRKLANDS CLEANERS LLC, Orangeburg, SC

Front desk clerk and pressor

06/2006 - 06/2007 Customer Service Clerk

LIL CRICKET FOOD STORES INC, SPARTANBURG, SC

Monitor customers, count safe for accuracy, stock and price products, clean assigned areas, cashier, train employees

06/1991 Basic curriculum

High School Diploma

Orangeburg Wilkinson High, Orangeburg, SC

Education and Training

Detailed References

Eartha Fuller, Representative

Avon

836 Lawton St.

Orangeburg, SC 29115

803-***-****

Aaron Green, Supervisor

Qualfon

169 Regional Way

Orangeburg, SC

888-***-****

Frederick Wright, Manager

Lee Enterprise

1010 Brought St

orangeburg, SC 29115

803-***-****

Contact this candidate