Customer Service /Administrative Assistant

Wendy Clayton

Surprise, AZ 853**-***-*** **** ************@*****.***

*Exceptional Customer Service Representative with 15+ years of compassionate care experience

*Outstanding organizational, multitasking and time management skills *Thrive in high performance situations with expected high accountability to meet and surpass expectations and requirements

*Dedicated, Responsible, Disciplined *Individual and Team Supporter *Well-poised to excel and grow within the company

Professional Experience

Full-time caregiver

Milton, WA

February 2007 - February 2023

*Took time away from professional career to care for my mother REI Sumner,WA

September 2004 - January 2007

Customer Service Representative/Call Center

● Answered heavy incoming calls from around the World

● Delivered excellent customer care to ensure positive experience and feedback, leading to increased trust and confidence as well as improved customer retention

● Entered, processed, shipped, and tracked orders to update clients about statuses and assure timely deliveries on company's computer programs

● Attended weekly hands-on product knowledge meetings to facilitate customers in making well-informed decisions

● Collaborated with team members to prioritize and complete essential tasks in timely manner to ensure effective work-flow

Additional Experience

Southern California College of Optometry Fullerton,CA March 2002 - June 2004 Administrative Assistant to the College President

EtonTechnical Seattle,WA October 1997 - January 2002 Business Manager Western Business College (Phillips) Portland,OR June 1988 - September 1997 Financial Aid Director

Griffin College (Phillips) Bellevue,WA April 1987 - May 1988 Front Desk Receptionist/Administrative Assistant

Core Competencies

Customer Care Service, Administrative Assistant, Executive Business Management, Team Building, Records Management, Federal, State and Accrediting Agencies Compliance and Auditing, Writing Policies and Procedures

Education

B.A. in WorkForce Education (in process expected completion 2025) Southern Illinois University-Carbondale

AA in Business Administration South Seattle Community College

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