Customer Service Store Management
Resume:
Sandeep Kaur
Winnipeg, Manitoba R3J 3S6
*******************@*****.***
PROFESSIONAL SUMMARY
Experienced Customer service professional with over 5 years and a proven track record of delivering exceptional support and fostering positive customer relationships. Dedicated to resolving issues promptly, and maintaining a friendly and professional demeanor. Open to new opportunities and challenges to serve the community in the field of Security.
SUMMARY OF SKILLS
●Team Leadership
●Conflict Resolution
●Customer Relationship management
●Communication skills- written and verbal
●Multilingualism- English, Punjabi, Hindi
●Computer skills- MS Word, MS Excel, MS PowerPoint
WORK EXPERIENCE
Cashier ( Part-time) (September 2022- Present)
Booster Juice, Winnipeg
●Committed to providing exceptional customer service by delivering timely and accurate solutions to customer inquiries and concerns
●Collaborated with colleagues, sharing best practices, training new team members, and fostering a positive work environment
●Maintaining inventory and placing and expediting orders, verifying receipts from suppliers
●Preparations of paperwork which includes end-of-day reconciliation, suppliers payments, and cash handling
Sandeep Kaur
+1-204-***-**** *******************@*****.***
Sales Associate (Seasonal) (November 2022- January 2023)
GUESS Factory, Winnipeg
●Exceeded sales targets by implementing effective sales strategies and building strong customer relationships
●Listened to customer inquiries, provided accurate product information,
and assisted with style advice and fitting recommendations
●Participated in group projects with co-workers and store management to achieve shared goals
●Increased the average transaction value and contributed to the overall profitability of the store by suggesting complementary products
Accomplishments
●Collaborated for 2 weeks as a team member with cross-functional teams of 10 members to identify and resolve recurring customer concerns, resulting in a 30% reduction in customer complaints and a streamlined resolution process
●Successfully handled a high-volume customer service queue of 50 people, and reduced it from 50 to 20 people during peak hours (11:00 -1:00 pm), keeping a response time average of under two minutes
Trainee (September 2020- April 2021)
Mittal Association, Bathinda, India
●Developed effective communication skills (written and verbal) through customer service
●Learned to work with a team and how to provide training to new employees
EDUCATION
Applied Business Management (September 2022- August 2023)
University of Manitoba
Bachelor of Science ( August 2017- September 2020)
Government College for Girls, Ludhiana, India
Sandeep Kaur
+1-204-***-**** *******************@*****.***
High School Diploma (Science) (April 2016- March 2017)
Government High School, Bathinda, India
Accomplishments
Successfully completed the group project of strategic planning with a team of 4 members in a week, and received excellent grades.
VOLUNTEER EXPERIENCE
Student Fundraiser (December 2022- Present)
Non-Government Organization, Ludhiana, India
●Raised funds for healthcare facilities for 20 poor children
Cooperative Education Student (October 2018- September 2020)
Anti-Drug Club, Ludhiana, India
●Performed Nukkad Natak (Street Play) on Drugs to inform society about the consequences of drugs
Tutor (September 2020- July 2021)
Study Point, Bathinda, India
●Provided academic support to students, and assistance to get good grades
●Delivered Maths, English, and Science Classes
INTEREST
●Traveling and meeting with new people
●Playing sports- athletic games ( Long jump, running races)
●Reading books, articles
●Volunteering at Helping Associations
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