ad0cjd@r.postjobfree.com

312-***-****

PROFESSIONAL SUMMARY

Project Manager with 12+ years in managing stakeholders and resource requirements, developing estimates and work plans, and providing for deliverables, schedules, communications, feasibility reports and quality of testing to ensure projects are delivered on time, within budget and according to customer requirements.

•Project Analysis – Collaborating with stakeholders to identify and assess business and technical needs, build trust and create/modify processes which result in meaningful/usable deliverables and solutions.

•Project Schedule Management – Prioritizes tasks, effectively manages time/resources in a fast-paced, changing environment to keep project on schedule.

•Initiative – “If we can imagine it, we can make it a reality.” – My Motto

•Integrity / Ethics – Demonstrates a high level of integrity and ethics, inspires confidence. Appreciation, recognition, utilization, and grooming (when necessary) of the skillsets provided by each team member contribution toward the success of the project.

•Detail-oriented – Ability to breakdown large requirements into small, manageable tasks.

AREAS OF EXPERTISE

Technical Knowledge – ERP Systems, AWS, GxP, Supply Chain Management Systems, Team Foundation Server, MS Project, Clarity, Trello, Visio, DevOps, Jira, Atlassian, SaaS, Confluence, .NET, SharePoint, MS Office 365 (Excel, Word, PowerPoint, Access), MS Active Directory, Azure, Systematic, SQL, Java, Oracle, GitHub, CA, Data Warehousing, Salesforce, Smartsheet, Apptio, Confluence and Proprietary Software, Illinois Ecommerce, Vaccine Registry Software (I-CARE), State of Illinois BEP Portal (Minority Contracts), Hyperion, Procure to Pay, NetSuite, Google Apps, IRI, Shopify, Disaster Recovery, NextGen, Cerner, Epic, Relativity, Medi, ITIL, Clarizen, Mainframe, Rally

Project Management – Waterfall, Agile, Scrum, SAFe, Kanban, IT Auditing/Security, SDLC, Feasibility, End User Adoption, Blockchain, Stakeholder Management, Change Management, Forecasting, Testing, Budget, Email Marketing, etc.

PROFESSIONAL EXPERIENCE

Evolent Health – Chicago, IL SEP 2018 – PRESENT

Project Manager/Scrum Master

Effectively manages, plans, and coordinates the development of new products, enhancements of existing products and technical solutions based on short-term and long-term needs.

Successfully links project objectives to organizational strategic plans to ensure alignment.

Uncovers the technology needs of business stakeholders, while understanding the IT landscape to produce innovative solutions and high-level designs, capturing functional requirements and design specifications.

Effectively communicates with business stakeholders to uncover their technology needs while understanding the IT landscape to produce innovative solutions and high-level designs, capturing functional requirements and design specifications.

Experience in integrating legacy Salesforce Applications w/legacy systems.

Proficient in Data Migration from Traditional Applications to Salesforce using import Wizard & Data Loader Utility.

Led implementation of Pharmacy Benefit Management, Benefits, Apptio (for connecting to cloud & budgeting), 0365, NetSuite, Claims, Cloud Migrations, Contact Centers, Salesforce, ERP, Epic and Cerner Implementations, Healthcare Payer and Healthcare Value Based Services platform with contracted Health Care Organizations, Supply Chain Management and Vendor Management, MSP, and Account Based Marketing and managed test teams to create high value solutions.

Led regular Program Increment Planning (PI) Planning Sessions where multiple teams within the same Agile Release Train (ART) met to align shared vision, discuss features, plan the roadmap, and identify cross-team dependencies.

0365 platform also provides us with a secure and reliable way to store, access and share content.

Provides regularly report statuses and progress of projects to teams, customers, leadership, C-Suites, and stakeholders and updates project/portfolio management tool.

Collaborates with assigned client teams to gather requirements, volunteering to complete assignments, anticipates and addresses barriers.

Motivates team and celebrates team accomplishments.

Coordinates the activities of outside contractors and vendors to ensure they are integrated into the project and the organization receives satisfactory standards of service.

Ensures test plan is developed and facilitates UAT and project testing verification and validation.

Develops, tracks, maintains and shares required project management artifacts, such as SOWs, project plans, team charters, etc. and keeps records in the project management and project time tracking system.

Maintains Impediment Log, Activity Log, Risk Log, and controls and evaluates changes to the project scope, schedule

Conducts risk assessments, where issues and decisions are defined and escalated appropriately and converted into manageable solutions.

Works closely with cross-functional and engineering teams to ensure a quality delivery of integrated solutions involving Claims, Behavioral Management, Utilization, Finances and Prescription Benefit Management & Collection of Data.

Tracks and reports budget and project progress using Power BI reporting tools, Azure DevOps, Trello, Clarizen, Jira and Confluence, PowerPoint. Whiteboarding and Finance.

Works with cross-functional teams for rollout and deployment of SaaS, new products, enhancements, features, system upgrades and other activities.

Process mapping of implementation activity using MS Azure platform, Waterfall, Agile, SAFe, Kanban and Scrum methodologies when appropriate.

Development of internal and external materials for integrated solutions including case studies, presentations, playbooks, and training guides.

Designs process improvement, root cause analysis, data analysis and trend concepts across all verticals.

Creates, ensures compliance, and maintains product documentation including GxP, SOX, Compliance, SOPs, best practices, and recommendations for enhancements.

Leads and participates in all relevant meetings: Kick-offs, Project Schedules, Communication Plan, Change Management, Risk and Mitigation Meetings, Project Team Meetings, Development Meetings, Issue management meetings, MarTech (ABM, PLG), etc.

Trains Jr. Level project managers.

Chicago Department of Public Health – Chicago, IL NOV 2014 – SEP 2018

Technical Project Manager

Led project teams with multiple workstreams; SaaS, functional application development, web development, technical architecture, ( i.e., improved processes for radiology, )conversions, interfaces, reporting, business process reengineering, organizational change management, training, and communications across multiple software platforms/frameworks (MS Azure, Linux, Java, .Net, Oracle, 0365, etc.) throughout the entire Systems Development Lifecycle; Requirements Gathering, Solution Design, Configuration, Development and Deployment.

0365 enables teams to easily share and edit files in the cloud with others, allowing easy and reliable collaboration quickly and securely.

Initiated discovery and planning, feasibility reports, scope management, primary contact for project teams, Incident, Problem and Change Management processes, deployment coordination and post go live support.

Established and facilitated formal and informal communication channels for change management.

Developed and delivered training on new business processes and operating models.

Evaluated the effectiveness of change management initiatives by interviewing key stakeholders, to determine and increase appetites for changes and adoption of metrics and measurements.

Strong background in SDLC.

Managed external vendors and supply chain.

Defined epics, prioritized user stories and features, created sprint timeboxes.

Directed the work activities and priorities of team leaders, architects, consultants, analysts, and technicians engaged in design, capacity planning, procurement, process mapping, workflows, testing, regulatory compliance, and implementation of projects and activities on platforms such as MS Azure, Systematic, AWS Cloud, etc.

Ensured project change initiatives met objectives by implementing process improvements as project developed and revised as appropriate to meet changing needs and requirements via change control processes.

Developed a Change Management strategy with impact analysis, communications plan, training plans, stakeholder engagement roadmaps, timelines, deliverables including approval mechanisms.

Utilized MS Project, Clarity, Jira and ServiceNow to manage an average of 4 -5 concurrent projects with varying budgets ($10 million - $10,000) with timelines of 3 years – 6 months with team sizes varying from 2 – 30.

Used Clarity and Jira to manage Stakeholder requirements and project components from end to end such as budget, issue tracking, communications, and change management to provide continuous management of project scope.

Facilitated contract negotiations, SOWs, proposals, project meetings, demos, and retrospectives.

Created presentations, videos, quick reference guides and other training materials.

Familiar with Medicare and Medicaid policies.

Identified and minimized exposure to risks, incidents and problems on projects and developed risk response strategies.

Slashed vendor data collection costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancement of services.

Ensured project documents are complete, current, and stored appropriately.

Managed the culture and change lifecycle team on development projects which delivered best practices on adoption, change management and project teams with primary focus on SaaS and Subscription services.

Trained users in usage and implementation of systems and processes and ensured HL7 compatibility with Epic, NextGen, Cerner, EClinical and other EMR software.

Led project UAT testing, closure processes and analysis.

Hines VA Hospital – Hines, IL MAR 2010 – NOV 2014

Project Manager/Change Management

Integral part of the Global Change Management network helping to build and develop change management capability across the VA Regions.

Utilized ITIL framework for the design, development and delivery of change, incident, and problem management solutions at an operational level.

Worked across complex stakeholder groups, driving engagement, and using adaptive leadership skills to bring people on the “change management journey.”

Coordinated with other VBA Regional departments on release status, issues, schedules, and scope.

Developed, maintained, and ensured change management documentation for projects, HL7 integrations, workflows, and tasks to include quality metrics and ensured all changes complied with ProPath, ITIL and Department of Veteran Affairs.

Facilitated change management via Change Requests to document, authorize and monitor the deployment of changes needed to resolve Requests, Incidents and Problems via ServiceNow ticketing system.

Managed the centralized code repository for VBA custom applications and release management documentation.

Performed Configuration Management and Quality Assurance activities in the Systems Implementation Office (SIO) Pre-Production environment for the Veteran’s Benefits Association.

EDUCATION and CERTIFICATIONS

Master of Project Management (MPM) – Magna Cum Laude

Keller Graduate School of Management 2020

Bachelor of Science: Major: Technical Management / Minor: Computer Information Systems

DeVry University 2016

Certified Scrum Master 2013

Organizations:

oAnita Borg Institute for Women in Technology – Chicago Chapter Community Leader

oIllinois Chapter, American Academy of Pediatrics (ICAAP) – Member

oProject Management Institute – Member

oOur Children Our Future – Board Member

oNational Honor Society - Member

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