Amani Karisa **** west coles road

Laveen, AZ ****9

623-***-****

ad0cda@r.postjobfree.com

Verizon, Nashville TN — customer care Representative & sales. Jan 2015 - jun 2016

Experience in Customer care/Representative

● Providing customers with products and solutions which helps to simplify and organize their lives.

● Creating personal connections to make tech look simple.

● Generating sales by using your passion for cutting edge technology.

● Helping customers enjoy the best things about their new products so they can begin using and enjoying them immediately.

● Excelling in a team-based compensation environment.

● Assisting with store opening and closing duties.

● Supporting other Verizon stores within close proximity (based on business needs) Asurion, Nashville TN — customer care /Representative. June 2016 - Dec 2020

Experience in Customer care/Representative

● Helping customers with information and resolving inquiries via phone, email, and live chat.

● Demonstrated empathy and active listening to understand customer needs and concerns, resulting in a high customer satisfaction rating.

● Handled and resolved customer complaints and issues effectively, achieving a 98% issue resolution rate.

● Maintained accurate records of customer interactions and followed up on pending cases to ensure timely resolution.

● Collaborated with other departments to relay customer feedback, leading to product and service improvements.

● Assisted in training new customer care team members and provided ongoing support to enhance their performance. SKILLS

Strong work Ethic.

Positive Attitude.

Self-Motivated..

Problem-Solving .

Proficient in using customer

relationship management (CRM).

Team player and ability to work

independently.

Empathy and active listening.

Computer proficiency(Microsoft

office suite)

.

LANGUAGES

English and Kinyarwanda

Safe Ark Wellness -IOP - Phoenix Arizona

January 16-2023 - Present.

Title: BHT/Case manager and Admin

Experience in in mental health and substance abuse treatment.

● Greet and welcome patients and their families, ensuring a warm and caring atmosphere.

● Provide information about the clinic's programs, services, and intake procedures.

● Conduct initial phone assessments to determine patient needs and schedule appointments.

● Communicate with patients, clinicians, and support staff to coordinate care and appointments.

● Address patient inquiries, concerns, and resolve issues in a timely and compassionate manner.

● Maintain accurate patient records, ensuring HIPAA compliance.

● Assist in the billing and insurance verification process.

● Evaluate the patient's progress toward the treatment goals and any achievements or challenges.

● Skilled in treatment planning and progress monitoring. Objective:

Dedicated and compassionate Patient/client professional with a strong commitment to providing exceptional service and support the patients and their families in an IOP clinic setting. Seeking to leverage my communication and interpersonal skills to contribute to the success of [IOP Clinic Safe ark wellness] while helping individuals on their journey to recovery.

References:

Names: Emmanuel Niyitaga

Phone: 602-***-**** Email:

Title : CEO of Safe Ark Wellness

References:

Names: Benjamin Musoni

Phone: 615-***-****

Title: Manager at Marriott Hotel

References:

Names Richard Mutunzi

Phone: 615-***-****

Title:Software Engineer

EDUCATION

High school:Kampala High School

Year of Graduation 2011

Collage : Makerere University

Year of Graduation 2015

Faculty of I.T

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