PALLAVI KAUL

Brampton, ON L*V *V*

*** -***- **** ad0cch@r.postjobfree.com

Administration Customer Service

KEY SKILLS

Attention to detail

Excellent communication skills

Prioritize and multi-task efficiently

Client service orientation

Great team player

Critical and methodical thinker

Enthusiastic and a fast learner

Leadership and collaborating abilities

Strong in Microsoft Office

Customer service and complaint redressal

Knowledge of budgeting and finance

Fluent in English, Hindi, Kashmiri

WORK EXPERIENCE

Dental Administrator Jul 2019 – Aug 2022

Primary Dental Leichhardt, Sydney, Australia

Answered calls and assisted patients with inquiries over the phone, email and in person, with a strong

emphasis on customer service

Provided information and assistance to customers regarding treatment plans, treatment costs and options for payment plans

Completed follow-up calls and booked appointments for existing patients overdue for services with an

85% success rate

Managed and updated patient database with their dental charts and medical history on each visit

Monitered and completed weekly review of digital and paper records of the clinic

Processed invoices for financial transactions for the treatment

Performed sterilization duties and maintained relevant sterilization documentation

Prepared month end reports for Dental State Manager within required deadline

Reviewed and assessed business financial statements and provided recommendations on corrective

action, where needed

Conducted review of stock holdings, worked with vendors on ordering and rotating stock as required

while minimizing waste and stock overflow

Attended meetings with various stakeholders, taking minutes of the meeting and preparing

correspondences for the staff

Planned, implemented, and monitored policies and standards within the clinic for efficient management

of day-to- day operations

EDUCATION

Master of Public Health 2019

Macquarie University, Sydney, Australia

(WES Equivalency: Master’s degree)

Bachelor of Dental Surgery 2012

MNDAV Dental College and Hospital, India

(WES Equivalency: Five years of professional study in dentistry)

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