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Machine Operator Customer Service

Location:
Oxnard, CA
Salary:
100000
Posted:
October 13, 2023

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Resume:

Jesus A

Machine Operator, Assembly Line, Fabrication And Quality Control Auditor

Oxnard, CA 93030

ad0cc5@r.postjobfree.com

805-***-****

Highly detail-oriented and organized self-starter who works well independently to get the job done to the satisfaction of the client. Motivated offering a strong work ethic and positive attitude. Highly effective in fast-paced work environments. Detail-oriented professional with superb people skills. Engaging and helpful.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Operator II

PepsiCo - Oxnard, CA

January 2019 to Present

Run and maintain machine operations thru out my shift with the lease amount of down time as possible. Keep all records of production thru my shift. Forklift certified. Trouble shooting machine Alarms to keep machine running. Machine Operator, Assembly Line, Fabrication And Quality Control Auditor Haas Automation

February 2017 to Present

Oxnard, ca

Selected, aligned and secured holding fixtures, cutting tools, attachments, accessories and materials. Laid out and set up work area quickly.

Detected and reported malfunctions and out-of-tolerance machining. Assembled and set various boring, slotting and turning heads. Obtained blueprints and ordered support materials from suppliers and engineers. Operated heavy duty lathes, boring machines and mills, planers, shapers and grinders. Operated forklifts, hoists and other material handling equipment. Manufactured piping connections, applied pressure, detected leaks and removed excess metal.

Adhered to all safety protocols and safe work practices to reduce likelihood of injury. Lubricated parts and performed minor maintenance to improve machine function. customer service /cashier/ warehouse / Inventory control Associate. Vegetable Growers Supply - Oxnard, CA

December 2015 to January 2017

ca

Responded to all customer inquiries thoroughly and professionally. Answered customer questions about product availability and shipment times. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Greeted customers entering the store to ascertain what each customer wanted or needed. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Bagged, boxed or gift-wrapped sold merchandise per customer's request. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Built long-term customer relationships and advised customers on purchases and promotions. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Managed work flow to exceed quality service goals. Facilitated inter-departmental communication to effectively provide customer support. Updated customer orders from start to finish in an accurate and timely manner. Consistently hit and exceeded sales goals by 20%.

Maintained accurate stock records and schedules.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.

Supervised material flow, storage and global order fulfillment. Picked up incoming stock and delivered materials to designated locations. Divided cargo received by account number and intended location. Established long-term customer relationships through prompt and courteous service. Estimated weights, heights and centers of balance to make precise placements. Operated forklifts and other heavy machinery safely. Loaded and unloaded delivery vans per shift.

Contacted customers prior to delivery to confirm and coordinate delivery times. Created and submitted delivery and DOT logs.

Recorded each delivery using the proper paperwork before leaving the warehouse. Dispatcher/Cooling Tube Operator

Western Precooling - Oxnard, CA

March 2006 to August 2014

Shipping and receiving of all cooled product.

Dispatching all incoming and outgoing drivers.

Maintained records and files of purchases, shipments, and related matters. Forklift Certified.

Operated cooling tube.

Customer service skills and data entry.

Scheduled weekly inventory pickups and deliveries with vendors. Maintained cleanliness and presentation of stock room and production floor. Directed calls to appropriate individuals and departments. Mailroom Clerk

Farmers Insurance Group - Westlake Village, CA

November 2003 to November 2006

Sorted all incoming mail and delivered to appropriate Pearson’s . Prep all out going mail via ups, fed x, and general mail as well as certified. Kept proper paper work of all incoming and outgoing mail and or packages.

Warehouse Associate

Homes Garage Door - Camarillo, CA

July 1998 to August 2003

Contacted customers for any late deliveries or other changes that may occur. Handled customer service calls and prepared customer invoicing. Send e-mail correspondences confirming customer's orders. Responded to all incoming e-mails from customers.

Followed up on orders to ensure that materials are shipped and delivered on promised dates.

Maintained records of purchases, shipments, and related matters. Forklift Certified.

Experience in FED EX and UPS shipping systems.

Communicated with vendors regarding back order availability, future inventory and special orders. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions. Education

High School Diploma

Oxnard High School - Oxnard, CA

1996

Skills

FORKLIFT (10+ years), FORKLIFT CERTIFIED (10+ years), FAST LEARNER (10+ years), MECHANICAL APTITUDE (10+ years), Manufacturing (10+ years), Machine Operator (10+ years), CNC (3 years), Packaging (10+ years), Quality Control (3 years), Excel (2 years), Welding (Less than 1 year), Data Entry (10+ years), problem solving (10+ years), Assembly (4 years) Certifications/Licenses

Forklift Certified

June 2016 to June 2019

Driver's License

June 2017 to June 2023

B3539346

forklift certification

Additional Information

SKILLS

Forklift operation

Current Forklift Certification

Internet research

Strong mechanical aptitude

Job shop experience

Good communication skills

Complaint resolution

Hand/power tools

Fast learner

Commitment to quality and service



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