Michael Oguntade

System Support Analyst

+1-512-***-****

Texas

ad0cbr@r.postjobfree.com

SUMMARY

Certified IT Specialist with 12+ years of experience in the field. Adept at computer and software systems, security, privacy and provide supports. Excellent troubleshooting and organizational skills. Self-discipline, problem-solving skills, attention to detail, great communication skills, and a passion for technology. SKILLS

In-dept knowledge of help desk and system analysis, competent at managing responsibilities in a high-volume atmosphere.

Strong customer service ethos and service desk management.

Device reimaging.

Applications: MS Office Suite 365, SharePoint, Adobe Professional.

Active Directory – unlocking user accounts, resetting passwords and searching users.

Competent client application installation, troubleshooting, files backup & recovery. PROFESSIONAL EXPERIENCE

System Analyst /Desktop Support Analyst

University of Exeter, United Kingdom, United Kingdom 07/2021 to 07/2023

Established support for 800+ users and 950+ Desktops and laptops devices and accounts in Windows 10/11 environment.

Communicated remotely and on-premises with users to provide support of device and peripherals in network and applied group policies on users PC to pull university resources from software center.

Maintained hardware and software inventory using assets register.

Researched and adopted new technologies to add value to existing offerings

Installed system updates to address vulnerabilities and reduce security issues

Enhanced interfaces to promote better functionality for users.

Educated stakeholders and device users on data protection tactics to reduce breaches of group polices.

Optimized core processes to improve business performance and operational agility.

Supported remote team in transformation and upgrading of existing network (Access point and router)

Supported remote team in transformation and upgrading of existing network (Access point)

Worked as a team on site and escalated all related issues of existing network. State Information Technology Agency

System Compliance Analyst

System Support Analyst

Ondo State Government, Nigeria 03/2010 to 07/2021

Successful transformation of Ondo State Government activities from manual handling to electronic processing of employee database and Ministry and Department connectivity.

Provided technical support for software application development, troubleshooting and repairs at intermediates level.

Performed systems testing on IT infrastructure, including hardware setup and software programs.

Investigated system issues and implemented resolutions to reduce downtime

Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.

EDUCATION

Masters in Computer Science University of Sunderland, United Kingdom

Higher National Diploma in Computer Science Federal Polytechnic Ado Ekiti, Nigeria CERTIFICATION, PROFESSIONAL TRANING AND AFFLIATION

ITIL Foundation certificate in IT Service Management

Microsoft certified Azure Administrator Associate

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