Big Data Operations Manager

Jorge Verduzco

***** ********** **.

Plainfield Illinois, 60586

Cell 773-***-****

*********-***@*******.***

Objective

To secure a challenging position with a well-respected, or a startup organization within the Logistics and Distribution scope. An organization in which I can use my vast knowledge and best practices, in this area, to make significant contributions to the overall success of the company. Education

Benito Juarez High School, Chicago, IL

High School Diploma, June 1995

GPA 3.0/4.0

Richard J Daley College

Associates Program

GPA 3.75

Purdue University – Bachelor Program

B.A. Business Administration

Indianapolis, Indiana

Graduation – June 30th 2021

Dean’s List – 0uuthroughout my enrollment

3.88/4.00 grade scale

Professional Experience

Amazon Global Specialty Fulfillment (GSF)

Wilmington Illinois

Operations Manager 10/21 thru Current

Responsible for leading inbound operations, outbound operations, and functional process paths on shift or across within an Amazon Distribution Center, for both grocery and non grocery. Responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of your main focuses is motivating, mentoring, and coaching a team of 8 Area Managers to become the best leaders they can be. Creative problem solvers who is able to dream in immense scale, interpret big data, and deliver meaningful results that keenly drive productivity and efficiency. Some of the position’s key responsibilities also include:

• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers

• Lead and develop a team of 3-8 Area Managers (front-line supervisors) and 295 hourly associates.

• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed

• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes

• Create, communicate, and maintain quality control policies and standard work procedures to Area Managers and associates

• Proactively identify and lead process improvement initiatives using Lean tools.

• Build and delivering productivity plans and shift plans, by reviewing work forecasts, determining productivity requirements, and partnering with other operations Managers to balance labor

• Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations

• Partner with other managers to share best practices across shifts and the network Associated Urological Specialists

Homewood, Illinois

Practice Manager 5/20 thru Current

Responsible for overseeing a multi provider Urology specialty group, with a total direct report number of 20, which include both clinical and non-clinical team members. Establish, Review and improve processes within the clinic, to help obtain superior financial results. Responsible for implementing and creating a patient satisfaction process, in order to improve our patient care delivery model. Develop and implement clinic goals and objectives. Perform and provide performance and salary reviews for all associates. Responsible for developing associates as well as building a good working relationship with all. Handle and resolve all day-to-day issues as well as situations, problems or complaints that may arise. Ensure daily clinical and non-clinical department huddles happen daily, to ensure staff engagement. Successfully implemented cost saving initiatives to reduce the operation costs, and improve the company’s profit/bottom line.

Access Community Health Center

Blue Island, Illinois

Clinic Manager 2/2020 thru 5/2020

Responsible for overseeing 30 associates within the clinic. This includes both clinical and non-clinical team members. Departments include Patient Access areas, including Registration, and Financial Counseling, as well as all clinical operations. Establish, Review and improve processes within the clinic, to help obtain financial results, as well as improve and maintain patient and physician satisfaction. Review productivity reports and scorecards. Perform monthly associate audits to ensure accuracy and help improve financial stability. Develop and implement clinic goals and objectives. Perform and provide performance and salary reviews for all associates. Responsible for developing associates as well as building a good working relationship with all. Handle and resolve all day-to-day issues as well as situations, problems or complaints that may arise. Advocate HealthCare

Trinity and SSUB Hospital

Chicago Illinois / Hazel Crest

Dual Site Director of Patient Access /Admitting 7/2016 to 9/2019 Director of Patient Access, responsible for overseeing the overall operation of the Patient Access department, including 100 associates within the Patient Access areas at Trinity Hospital, and South Suburban Hospital, including Pre Access, Outpatient Registration, and Emergency Department registration, and Financial Counseling. Work with the Executive Director of Patient Access, on process improvements, and implementation. Corroborate with Directors of patient Access, throughout Advocate Healthcare. Attend monthly leadership meetings. Responsible for preventing, identifying safety events, as well as reporting out at safety huddles. Maintain and ensure reporting is worked and completed, to speed up insurance payments. Also work with the Leadership team to reduce managed care, Medicare, and Medicaid denials. Responsible for the overall improvement and success of Patient Access departments at Trinity Hospital. Work with leadership to Establish, Review and improve (if needed) processes within the department to help obtain financial results, as well as improve and maintain patient and physician satisfaction. Generate monthly productivity reports and scorecards. Aid with internal and external departments and patients throughout the hospital. Work on building relationships with other departments within the hospital. Perform monthly associate audits to ensure accuracy and help improve financial stability. Develop and implement departmental goals and objectives. Perform and provide performance and salary reviews for direct reports. Responsible for developing associates as well as building a good working relationship with all. Accountable for associate satisfaction scores within the department. Responsible for the hiring of new personnel. Knowledgeable in all aspects of Patient Access including but not limited to Scheduling, Pre-Registration, Authorization, Order Desk, Outpatient Registration and Emergency Registration and financial counseling. Help with Scheduling and/or Registration when it is needed. Handle and resolve all day-to-day issues as well as situations, problems or complaints that may arise.

Manager of Patient Access/Admitting 4/2016 to 7/2016 Responsible for overseeing 33 associates within the Patient Access areas at Trinity Hospital, including Pre Access, Outpatient Registration, and Emergency Department registration, and Financial Counseling. Establish, Review and improve (if needed) processes within the department to help obtain financial results, as well as improve and maintain patient and physician satisfaction. Generate monthly productivity reports and scorecards. Help with internal and external departments and patients throughout the hospital. Work on building relationships with other departments within the hospital. Perform monthly associate audits to ensure accuracy and help improve financial stability. Develop and implement departmental goals and objectives. Perform and provide performance and salary reviews for all associates. Responsible for developing associates as well as building a good working relationship with all. Accountable for associate satisfaction scores within the department. Responsible for the hiring of new personnel. Knowledgeable in all aspects of Patient Access including but not limited to Scheduling, Pre-Registration, Authorization, Order Desk, Outpatient Registration and Emergency Registration and financial counseling. Help with Scheduling and/or Registration when it is needed. Handle and resolve all day-to-day issues as well as situations, problems or complaints that may arise.

HIS

350 S. Northwest hwy.

Park Ridge Illinois

Responsible Department Manager 11/14 to 9/2015

Responsible for managing the Responsible collections department within HIS. The Responsible department is comprised of 13 employees who are responsible for following up with patients, to collect outstanding balances on self-pay accounts, or balances after insurance processes the claims. These balances can come from out of pocket expenses, deductible, co-insurance, etc. As the Manager, I am responsible for maintaining the Responsible AR at a level meeting or exceeding MGMA benchmarks. Responsible for managing staff productivity and ensuring the utmost performance from every individual within the department, while ensuring great service delivery to the patients, and clients with which we encounter. Responsible for handling all client and patient concerns and ensure that all calls are handled appropriately. This includes quality assurance audits, as well as account audits. Responsible for employee training, and development, as well as well as delivery of disciplinary actions if necessary. Responsible for creating policies and procedures for the department to ensure processes are being followed accordingly. Responsible for creating and managing employee work lists, to ensure that accounts are being followed up on, in a timely manner. Responsible for other duties as needed. Call Center Manager 2/13 to 9/15

Responsible for managing two, full-service call centers within the company. The call centers serve patients from 15 multi-specialty groups. Calls consist of payments, account inquiries, payment disputes, attorney/3rd party calls, etc. Responsible for setting up processes within the departments, as well as building policies to ensure efficient workflow. Responsible for ensuring the utmost customer service delivery to all the patients that we serve. Responsible for handling all client and patient concerns and ensure that all calls are handled appropriately. This included quality assurance audits, as well as account audits. Responsible for employee training, and development, as well as well as delivery of disciplinary actions if necessary. Registration and Claims Manager 4/12 to 9/15

Responsible for overseeing all day-to-day operations within the Registration and Claims department. Establish, Review and improve (if needed) processes (standard work) within the department to help reduce claims submission errors and registration errors. Responsible for the auditing department within the organization to ensure third party registrations are completed correctly. Help with internal and external customers. Develop departmental goals and objectives. Perform and provide performance and salary reviews for all associates. Responsible for developing associates as well as building a good working relationship with all. Handle and resolve all day-to-day issues as well as situations, problems or complaints that may arise. Skills

• Microsoft Office

• Problem Solver

• Leadership

• Team work

• Fluent in both English and Spanish

• Time Management

• Ethics

• Intrapersonal Communication

• WMS – Warehouse Management Systems

Hobbies

Enjoy playing and watching sports during my free time. Enjoy spending time with my family. References

Available upon request

Contact this candidate