Store Manager Customer Service

STEVEN KRAFT

******.*********@*****.*** 270-***-**** Murray, KY 42071

Summary

I am a committed Store Manager with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a very organized and motivated Manager, eager to apply time management and organizational skills in various environments. Seeking opportunities to expand my personal skills while facilitating company growth.

Skills

Organization and Time Management

Self-Motivated

Team Building

Critical Thinking

Attention to Detail

Team Management

Data Management

Project Planning

Communication

Task Prioritization

Experience

Higdon Furniture/Ashley Homestore Select Murray, KY

Store Manager

07/2018 - Current

Organized promotional events to increase product awareness.

Established customer service standards and monitored staff compliance.

Recruited, trained and supervised new employees.

Analyzed financial data to identify areas of improvement.

Increased overall written and delivered sales each year since being promoted to Store Manager in 2020.

Prepared monthly reports on sales figures, expenses, profits.

Developed relationships with suppliers to negotiate better prices.

Monitored employee performance and identified performance gaps for corrective action.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Fred's Dollar Store Murray, KY

Assistant Store Manager

05/2012 - 07/2017

Conducted daily store operations, including opening and closing procedures and cash handling.

Monitored inventory levels and placed orders to restock shelves.

Developed strategies to maximize sales and profitability.

Prepared staff work schedules and assigned team members to specific duties.

Delegated work to staff, setting priorities and goals.

Formed and sustained strategic relationships with clients.

Received a Certificate of Store Manager Training Certified

Education and Training

University of Phoenix Tempe, AZ

Associate of Arts in Business Administration

05/2017

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