Jacqueline Kinard

*** ******** ***** *****

Inman, SC 29349

864-***-****

SUMMARY

An ambitious individual with strong work ethics, exceptional analytical and troubleshooting skills with over 32 years of experience in the IT Industry including over 20 years of managerial experience. High aptitude in multiple facets of IT, such as Quality Assurance Manager, Data Analyst, and Business Analyst. I have experience with the complete System Development Life Cycle (SDLC). I am passionately motivated by the success of a company and the achievement of exceptional goals with proven task management skills. I have extensive experience in SQL, SOAP/REST via Web services, API’s, Selenium, manual and automation testing and many others. I hold a BS degree in Mathematics and Computer Science.

EDUCATION and TRAINING

Johnson C Smith University, Charlotte, NC

Bachelor of Science, Mathematics and Computer Science

SKILLS

OS: Windows, DOS, UNIX, OS/2, TSO/ISPF, OS/2, iOS, Android

DBMS: Oracle, Access, SQL, Paradox, DB2, Sybase

Languages: JAVA, JAVA Script, MS SQL Server, SQL Advantage 11.0, SQL 7.0, Transact-SQL, ASE ISQL, SQL Plus, Visual Basic, XML, SQA, OOA, OOD, UML Notation, Open VMS, SCL

Software: MS Office, JIRA, SOAP UI/ web services, Agile, Confluence, CYRANO Automated Test Tool, Rational TeamTest Automated Test Tool, Selenium, Black Box/ Manual Testing, ClearQuest Problem Tracking, CMS, PVCS, CVS, File-Aid, HTML, VSAM, Gentran, ANSI ASC X12, Microsoft BI Platform, AWS, Azure

PROFESSIONAL EXPERIENCE

10/2002 – Present TD SYNNEX

Manager Quality Assurance and Application Support Teams

Serve as Manager of the Quality Assurance/Application Support Teams to support all applications for a Fortune 500 Supply Chain Execution Company.

Manage support of every aspect of the company’s ERP system.

Manage the team by providing on-going coaching, mentoring, and training.

Oversee day-to-day operations of team of representatives while managing customer inquiries and technical troubleshooting issues.

Manage Budgets and Timelines of several multi-million dollar projects such as participating in several company acquisitions.

Manage Budgets and Timelines of the merger of two billion dollar companies into one which were on two different platforms.

Analyze ROI and Acquisition Cost.

Define time and effort estimates for others as well as suggest new or improved QA processes.

Develop and maintain JAVA Script applications and maintain Stored Procedures written in SQL.

Manipulate/extract data in the Sybase and Oracle databases using SQL Advantage, Transact-SQL and ASEISQL, MySQL and BI Platform to accurately perform data analysis and interpretation.

Oversee/Perform UAT, System, Regression, and Functional Testing on all new product releases, including maintenance releases and write test plans and perform exception release testing as well as regression and integration testing to produce relevant reports and data analysis.

Correct corrupted data for the purpose of analyzing quality data and uncovering key insights.

Transform raw data into meaningful information and statistics.

Develop and maintain EDI files using Gentran on AS400 Platform and Unix environments.

Utilize the VAN to transfer EDI files to Flooring (Credit) Companies.

Perform Data Mapping for EDI 810 using ANSI ASC X12.

Write detailed business/functional requirements and test plans for mainframe and web-enabled applications based on users’ enhancement requests and ad hoc requests.

Perform Manual and Automated Testing of Browser Applications, Web Based, Cloud Based Applications (Android and iOS Mobile Applications) and Server-Side Applications (SOAP Web Services and XML APIs).

Oversee/Perform Load Performance of the system to analysis the effect upon the system.

Represent the QA team by participating in various change order, functional, and design specifications reviews with stakeholders.

Utilize Software such as Selenium to automate browsers and web applications for testing purposes.

Lead QA teams in validation of code fixes and enhancements of the products.

Create/revise input data for automated testing using CYRANO automated test tool.

Write scripts using Rational Team Test Automated Test Tool.

Inspect requirements, design documents, code, and test plans to catch defects early in the development cycle, thereby saving both time and money on defects.

Detect defects beyond scope of given task and take appropriate action.

Project Manager II

Gather, analyze, and document System Requirements for Web Based applications such as APIs, Web Services and XML.

Function as a liaison between business users’ stakeholders and the software development team.

Utilize Agile to manage, deliver, and promotes adaptive planning, evolutionary development, and prompt delivery of releases.

Utilize JIRA to plan, track and release quality software while providing bug tracking, issue tracking, and project management functions.

Participate in JAD Sessions with stakeholders to gather requirements to analyze the impact on the current systems due to the change requests.

Manage projects from inception to completion during every phase of the projects while keeping stakeholders informed during every phase.

Utilize Agile to perfect steps to ensure the team and individual team members achieve success.

08/2000 – 10/2002 Keane, Inc.

Senior Quality Assurance Analyst/Business Analyst

Wrote detailed business/functional requirements and test plans for mainframe and web-enabled applications based on user requests.

Participated in JAD Sessions with business owner stakeholders to gather requirements to research impact on the current systems due to the change requests.

Inspected requirements, designed documents, coded, and created test plans to catch defects early in the development cycle, thereby saving both time and money on defects.

Utilized PVCS/CVS skills for version control of the automated test scripts.

Reference Available Upon Request

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