EUNICE WANGARI MUKINYA

P.O BOX ****

NAIROBI KENYA

TEL: +254***-******

Email: ad0c8u@r.postjobfree.com

PROFFESIONAL SUMMARY

A highly talented and hardworking individual with experience in hotel industry. Currently

looking for a job as a Waitress in a busy hotel. I intend to bring my knowledge in hospitality

industry gained from practical exposure in some of the leading hotels in Kenya and abroad. With

my hard work and pleasant personality coupled with skills in providing the best waitress, sales

and reception services. I am confident that I will deliver world class service without

compromising on quality and professionalism.

PERSONAL DETAILS

• DOB: 24th July 1990

NATIONALITY: Kenyan

ID NO: 28163433

EDUCATION AND PROFFESSIONAL QUALIFICATIONS

Diploma in Food and Beverages Nairobi institute

Kenya Certificate of Secondary Education, Gatitu High School

KEY STRENGTHS AND COMPETENCIES

• Well groomed, disciplined and honest at all time.

• Good communicating in English

• Exceptional verbal and written communication.

• Profound customer service skills.

• Well versed in performing clerical functions including reception

• Ability to work with a driven group of people.

• Communicating well and politely both within the business and with customers.

• Quick and attentive to customers and their orders.

• Strong analytical skills.

JOB : SERVICE WAITRESS AT VIP LOUNGES

HAMAND INTERNATIONAL AIRPORT DOHA

Feb 13 2018 present

DUTIES AND RESPOSIBILITIES.

. Providing excellent wait service to ensure satisfaction

. Taking customer orders and delivering food and beverages

. Making menu recommendation

. Sharing additional information with restaurant patron

PROFESIONAL EXPERIENCE

JOB TITLE: WAITRESS

GREEN GARDEN HOTEL, BLUE SPRINGS NAIROBI

DUTIES AND RESPONSIBILITIES

• Prepare table by setting up linens, silverware and glasses.

• Inform customers about the day’s specials

• Take orders of food and beverages to patrons at table for dining establishment

• Communicate with customers to ensure satisfaction

• Communicate order details to the Kitchen Staff.

• Serve food and drinks orders.

• Check dishes and kitchenware for cleanliness and presentation and report any

Problems.

• Arrange table settings and maintain tidy dining area.

• Carry dirty plates, glasses, silverware to kitchen for cleaning.

JOB TITLE: CUSTOMER SERVICE

City Part Resort Nairobi Kenya

Jan 2011-2014

DUTIES AND RESPONSIBILITIES

• Greet guests on arrival at the hotel.

• Deal with enquiries and reservations made on telephone, online or by mail.

• Check guests in and out using a computerized system.

• Issue keys to guests and provide guests with clear directions.

• Keep accurate records of guests that arrived or left the hotel.

• Provide necessary information to the maintenance and management departments.

• Directing incoming calls and help guests make external calls.

• Deal with complaints from guests.

• Assist guests in storing valuables in secure deposit box.

• Handle payment through cash, cheques and credit cards.

JOB TITLE: SALES ASSISTANCE

JORDAN MALL

MAY 2015-APRIL 2017

DUTIES AND RESPONSIBILITIES

• Welcome and greet customers

• Ensure high levels of customer satisfaction through excellent sales service.

• Maintain outstanding store condition and visual merchandising standards.

• Maintain a fully stocked store.

• Keep up to date with product information.

• Accurately describe product features and benefits.

• Recommend and display items that match customer needs

INTERESTS/HOBBIES

Reading Articles, Socializing and swimming

REFEREES

Please feel free to contact any of the following to find out more about my work ethics and

performance.

Nancy

+974********

Sarah kamau

Chairlady

City park Nairobi

Tel: +254*********

Lina Mohamed

Chairman

Jordan Mall

Tel: +962********

Contact this candidate