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Pharmacy Manager Customer Service

Location:
Houston, TX
Posted:
October 14, 2023

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Resume:

MARCUS GRIFFITH

Houston, TX ***** 713-***-**** ad0c8g@r.postjobfree.com

PROFESSIONAL SUMMARY

Multi-talented Pharmacy Manager with a proven track record of experience in carrying out day-to-day activities in active pharmacy settings. Knowledgeable and capable in managing pharmacy inventory, providing prescription medications, following regulations and protocols and providing customer service. Consistent in prioritizing safety by disposing of outdated medications properly and reporting any issues or unsafe situations. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care. Highly organized, efficiency-driven and dedicated to error prevention. SKILLS

• Customer care standards

• Coordinating inventory

• Confidentiality and HIPAA

• FDA Drug Safety Guidelines

• Pharmacy operations management

WORK HISTORY

Pharmacy Manager, 9/2021 to 8/2023 Spencer Pharmacy – South Houston, TX

• Worked with new Pharmacy owner to establish pharmacy (drug inventory, storage, supplies, recordkeeping, policy and regulation)

• Worked to keep inventory costs low by seeking out lowest price from vendors

• Established a expired drug return system

• Increased sales by visiting area prescribers and attending community events

• Initiated a Covid-19 testing program to get income to Pharmacy with no expense to pharmacy Pharmacist, 12/2020 to September 2021

Alphanumeric Health Systems – Raleigh, NC (Remote Assignment)

• Medication dispensing

• Training and mentoring

• Drug utilization review

• Loss prevention management

• Wellness services

• Contract Assignment with Janssen Pharmaceuticals (Johnson and JohnsonCovid-19 Vaccine) in Pharmacovigilance Division

• Counseled Patients on Adverse Events from Vaccine

• Counseled with Health Care Providers concerning Covid-19 Vaccine Clinical Pharmacology, Availability, Distribution, Storage, Administration, Adverse Events

• Recorded Adverse Events through Company Reporting System

• Answered General Questions from both Health Care Providers and Patients Concerning Vaccine Pharmacy Manager, 09/2019 to 09/2020 One Choice Pharmacy – Stafford, TX

• Instituted an expired drug program for 2 of the owned pharmacies to ensure maximum fund recovery

• Oversaw Mail Order prescriptions to multiple states for accuracy and safety

• Worked with ownership and management to stay compliant with state and federal laws and regulations

• Managed staff of up to 10 including Pharmacists, Technicians, and Shippers. Pharmacy Manager, 09/2017 to 08/2019

Tidwell Rx Pharmacy – Houston, TX

• Maintain records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.

• Boost sales and deliver outstanding customer service by assisting customers with pharmacy services, product questions and general store information.

• Locate and process ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.

• Vaccinate patients to provide immunity against influenza, pneumonia and other diseases.

• Advise patients on medication side effects and contraindications and explained how to properly take medicine.

Pharmacy Manager, 11/2013 to 04/2017

Lyons Pharmacy – Houston, TX

• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

• Educated patients on possible drug interactions, potential side effects and optimal methods of administration.

• Compared prescription details against safety standards and insurance requirements to support patients.

• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.

• Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations. Pharmacy Manager, 05/2002 to 10/2013

Walgreens Pharmacy – Houston, TX

• Provided patients and patrons with information on various immunizations including flu, DTap and HPV vaccines.

• Implemented procedures necessary for compounding, mixing, packaging and labeling.

• Trained pharmacy interns and newly hired pharmacy technicians.

• Delivered training on device use and storage to enhance support for different groups of patients.

• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies. CERTIFICATIONS

• APhA Immunization Certified

• Medication Therapy Management (MTM) Certified

• Compounding

EDUCATION

Doctor of Pharmacy Xavier University of Louisiana - New Orleans, LA PROFESSIONAL AFFILIATIONS

• Omega Psi Phi Fraternity, Inc.

• Prince Hall Free & Accepted Mason



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