Data Entry Management Team
Resume:
TaShae N. Simpkins
Fort Worth, TX *****
****.*****.**@*****.***
Objective:
Dedicated public and social professional seeking a challenging position that will allow me to use my current administrative, interpersonal, and technological skills to grow within the healthcare industry.
Skills:
●Time Management
●Data Entry
●10 Key, 45/55 WPM
●Experienced Healthcare Representative
●Strong oral, verbal and interpersonal communication
●Experience working within a team environment
●PC proficiency to include Word, Excel, PowerPoint
●Presentation and group facilitation experience
●Project management skills, including strong organization, prioritization and problem-solving
Experience:
Molina Healthcare- Irving, TX July 2021- Current
Member Service Representative
●Utilize PC to validate data provided for accuracy and support a wide range of consumers needs including, for example, PCP changes, prescriptions, and eligibility
●Attend weekly meetings and trainings for informational segments on how to improve workflow and consumers experience
●Responsible for daily completion of high-volume incoming calls while completing the daily production requirements
●Build sustainable relationships of trust through open, interactive communication
Conduent- Euless, TX October 2020- July 2021
Customer Experience Associate
●Delivered mission critical services and solutions creating exceptional outcomes for all clients
●Utilized PC to access confidential information to resolve any inquiries, questions, or concerns to ensure the client was provided with complete and accurate information
●Resolved a diverse range of technical issues across multiple systems and
applications ensuring a timely response of completion
●Collaborated with the internal management team to enhance the clients experience to best fit their needs
Douglas County Community Services Board- Douglasville, GA April 2018- May 2020
Client Support Worker
●Assisted individuals with intellectual disabilities with their daily living and independence skills/personal care (may include grooming, bathing, feeding)
●Monitored and coordinated resident’s activities, behaviors and locations
●Facilitated house meetings that encouraged residents to practice resolving problems, and discussions that encouraged group members to take part in planning group activities
●Maintained medical records, daily reports, shift notes, duty rosters and incident reports as necessary
●Supervised self-administered medications taken by residents at designated times per the schedule issued by their primary provider
Education:
Sierra High School – Colorado Springs, CO May 2009
High School Diploma
Certification:
Medical Billing and Coding March 2018
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