Customer Service Entry Level
Resume:
Monica Ramos
Richland, WA *****
*************@*****.***
I am looking to attain an entry level position in a research or learning environment to pursue a future successful career.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alaska Airlines - Pasco, WA
July 2022 to September 2023
Regular duties consist of checking in guests, troubleshooting systemic issues, resolving reservation discrepancies, baggage handling, cash handling, and being aware of all safety and security aspects/ issues while on duty.
Store Associate
The UPS Store - Richland, WA
October 2021 to June 2022
Regular duties include opening/closing the store daily, attention to detail with package shipment, pos troubleshooting,customer service and safe cleaning practices throughout the day. Typing, filing, print job projects etc. Currently looking to excel my skills towards a more fulfilling and exciting new career opportunity with consistent hours to make a living. CSA Customer Service
Amazon - Kennewick, WA
May 2021 to September 2021
Checking emails, taking phone calls, providing follow-ups with customers on a daily basis. Excellent customer service skills were essential for this occupation to satisfy our loyal customers/members. Inventory Specialist and Accounts Receivable Clerk Griggs Ace Hardware - Pasco, WA
June 2019 to April 2020
duties include counting safes daily as well as handling all cash every morning to be balanced and analyzed for any discrepancies that may have occurred. Proper filing and attention to detail sorting all paperwork is essential for accurate work on a daily basis.
7 eleven Richland,WA
February 2018 to May 2019
Responsible for receiving, ordering, stocking, and maintaining a clean and presentable store on a daily basis. There were no challenges at this position which lead me to desire a more challenging and exciting opportunity for myself.
Winco Foods - Kennewick, WA
March 2017 to January 2018
Variety Clerks are responsible for stocking, recording inventory, placing store orders for products, setting up and changing various displays throughout the store. Sometimes required to lift up to 50lbs. On a daily basis I performed all these duties while also assisting our customers throughout the store with their needs.
Education
Columbia Basin Community College Richland - Richland, WA September 2009 to June 2010
High School Diploma
Richland High School - Richland, WA
August 2004 to June 2007
Skills
• Accounts Receivable
• Food Service
• Bookkeeping
• Cashiering
• POS
• QuickBooks
• Food Preparation
Assessments
Workplace safety — Proficient
February 2021
Using safe practices at work
Full results: Proficient
Front desk agent (hotel) — Proficient
September 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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