Store Manager Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

Christopher McNeese

478-***-**** *********@*****.*** 218 Long Leaf Trail, Byron, GA 31008 Current store manager of Goodyear with 27+ years experience in automotive industry. I have worked my way up from a general service technician to management positions. Those positions included tire sale manager, service manager, assistant manager and store manager. Customer service Team leadership Inventory control Multitasking Ability to work under

pressure

Conflict resolution

Adaptability Communication

Store Manager

Goodyear Tire and Rubber Co, 2012 - Current

Forecasted sales projections, inventory demand, and labor requirements to develop annual budget. Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.

Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.

Maintained optimal employee coverage for business needs with well-prepared team schedules. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Addressed and resolved escalated customer complaints and worked to restore satisfaction. Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.

Associates

Middle GA Tech, Warner Robins 1994

Automotive Technology

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