Customer Service Representative
Resume:
RESUME – LUSANDA ANELE GONIWE
** *** ********, **** ******, Observatory, 7925
Mobile: 074-***-**** E-mail: **************@*****.***
PERSONAL DETAILS
Full Name : Lusanda Anele Goniwe
Marital Status : Single
Date of birth : 5 November 1978
Nationality South African
Health : Excellent
Driver’s License : No
PERSONAL ABILITIES
Excellent Communication Skills
Hardworking & Leadership Skills
Can handle stressful situations
Self-confident & Good Supervision Skills
Neat and professional
Dedication, punctuality and loyalty
EDUCATION
07/1998 National Certificate in Human Resource Management: Cape College (Completed)
Courses Basic First Aid Associated with South African Airways
Customer Services Course Associated with South African Airways
Leadership Course,Certified in First Aid, CPR and Automatic External Defibrillation (AED)
RESUME – LUSANDA ANELE GONIWE
18 The Cottages, Dane Street, Observatory, 7925
Mobile: 074-***-**** E-mail: **************@*****.***
Matriculated at Excelsior High School, South Africa (Completed)
Subjects : English
Physical Science
Afrikaans
Geography
Mathematics
Biology
EMPLOYMENT
1999 -10/2020 Flight Attendant: SAA- current job hunting
Duties and Accomplishments:
Assisted passengers upon their arrival and throughout the flight
Performed all operations in a safe manner and every reasonable effort to prevent other from committing unsafe acts
Ensured that the appropriate safety equipment was on board
Participate in crew briefing
Investigated and resolved costumer inquiries and complaints in a timely and empathetic manner
Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Assisted unaccompanied minors (Ums),wheelchair passengers
Served beverages and food items and provided key information about offerings to passengers during flights
Ensure prompt communications were distributed between flight deck and cabin crew
Ensured controlled flight environment by responding to disruptive passengers per FAA and federal guideline
Mentored new flight attendant providing training in customer service, safety techniques and sanitary standards
Consistently earned recognition from flight crew and received positive feedback from customer surveys
Completed over 7000 hours of international and domestic flights within Boeing and Airbus commercial jets holding up to 400 passengers
I have the customer service skills and practical knowledge required with 21 years as a flight attendant
Extensive domestic and international travel experience, current B1/B2 visas-United States of America
2005-10 /2020:SAA Acting Senior Flight Attendant
Duties and attributes
ensuring that boarding documentation is verified when required and that carry-on baggage conforms to company standards and limitations
.Making appropriate public address (PA) system announcements during boarding and, as appropriate, during all other phases of flight
Conducting passenger safety briefings/demonstrations, either live or by pre-recorded video
Ensuring that the total number of passengers on board matches the passenger manifest
Advising the captain when boarding is complete and, in coordination with the Captain and Ground Supervisor, ensuring that all cabin doors are closed and secured
Ensuring that Flight Deck Security is maintained at all times
and submitting all required forms and paperwork inclusive of, but not limited to:
customs forms and general declarations
accident and incident reports
commissary reports, duty free reconciliation reports
Flight Attendant assessment reports
Company flight reports
Excellent track record
Willingness to work extended hours at short notice when required-this will include weekends and public holidays.
Willingness to undergo extensive training and assessments.
Ability to work in a team.
2023/02 – till present: Amen Christian Church Sunday School Teacher
Duties
. Designed and carried out lessons in accordance with approved religious curriculum.
. Utilized all institution supplies and resources effectively.
. Provided assistance for all special Sunday School events.
. Guided and assisted children completion of all assigned projects and lessons.
Attended all required teacher and management meeting and workshops.
. Ensured clean and presentable appearance of Sunday School area.
2023/27/04 – Till present: 2IC Head of department Children’s Ministry
Duties and Responsibilities:
. Designed session themes in collaboration with other spiritual team members.
. Participated in various professional development activities.
.Attended all required training sessions.
. Provided assistance or substituted for other teachers as required.
. Contributed to children’s spiritual transformation and growth.
. Planned and conducted personal spiritual growth activities for sharing with fellow spiritual team members.
RELATED SKILLS
. Progress reporting
. Teaching
. Lesson planning
. Fundraising
. Cleaning
. Emotional support
. Time management
. Data confidentiality
. Issue and complaints resolutions
. Data entry and maintenance
RESUME – LUSANDA ANELE GONIWE
18 The Cottages, Dane Street, Observatory, 7925
Mobile: 074-***-**** E-mail: **************@*****.***
LANGUAGES
Current Understand, Speak, Read, Write
English
Xhosa
Understand, Speak, Read
Zulu
SKILLS
Communication and verbal
Customer Service
Ms Windows
Excellent Interpersonal skills
Planning and organising skills
Time Management and teambuilding skills
Typing and Computer Literacy
REFERENCES
1.Prebashni Pillay
SAA Manager
***************@******.***
2.Joan Maoka
SAA
*********@******.***
3.Constance Mohlala
Crew Performance Team Leader
****************@******.***
4.Noluvuyo Mafani
Client Liason Associate
*******@*****.***
Contact this candidate