Gina L. Belt
*** ***** ***** ● Lawrenceville, GA 30044 ● Phone: 770-***-****
*********@*********.***
Account & Operations Manager
Manage key accounts, products, data and processes to maximize sales potential through strong relationships. Passionate about developing expertise within each account to proactively anticipate needs, make appropriate recommendations, and analyze results.
Areas of Expertise:
Key Account Mgt – Sales Support – Data Analysis – Client Relationship Development – Sales
Price/Cost Analysis – Confident Communicator – Collaborative Customer Support – Attention to Detail –
Organized, Flexible, Collaborative – Strong Work Ethic
PROFESSIONAL EXPERIENCE
Brill Inc (Rise Baking Company)
Master Data Analyst 05/2018 – 8/2023
Account Representative – Customer Service 09/2009 – 5/2018
Master Data Analyst - Support Operations by monitoring and analyzing material master data, ensuring master data is accurate and current. Verify data integrity relationship between systems and processes within the organization.
Ensure master data integrity in key systems, including identifying areas for quality improvements and identifying and correcting errors.
Operational support includes maintaining part alignment with the BOM (Bill of Materials), working with IT to resolve customer issues/errors; responsible for enforcing compliance with company policies.
Interdepartmental customer support working with IT to identify and resolve system issues, sales and purchasing alignment on new product recommendations to customer.
Manage large volume of data and customer information in a fast-paced environment where flexibility and consistency is crucial to the operational plan.
BELT – Pg. 2
Account Representative - Managed all customer support activities related to selection, ordering and placement of products within storefront.
Account management liaison, built and maintained strong and productive customer relations between food service, distributors, national accounts and sales department. (E.g. Chick Fil A, Arby’s, Cinnabon, Golden Corral, and other national food chains)
Proactively managed lead times, made to order requirements and required purchase minimums; managed and analyzed sales data to identify areas of potential development; monitored status of product quality, concerns or change orders.
Worked closely with sales to gain knowledge of their customer base and help facilitate their business needs.
Outstanding data analysis resulted in being selected as Global One team liaison for implementing SAP for customer solutions; worked with IT on process implementation.
Anderson Daymon Worldwide
Business Manager –COSTCO In-House Broker 01/2001 – 07/2009
Account Representative – Customer Service 01/2000 – 12/2001
Business Mgr/Broker – Create a dynamic customer relationship by monitoring and analyzing material which is relevant for Costco. Practice best processes within the organization as broker liaison with vendor and Costco.
Built successful supplier relationships with Costco focusing on new product placement, potential new vendors, and strength of their alignment with Anderson Daymon as a vendor; consistently surpassed annual goals.
Developed presentations showing requirements necessary to support the initial introduction of the vendor’s items; Followed through to answer any clarifying questions.
Managed key accounts and presented items to gain distribution within Costco. Worked closely with vendors and buyers to come up with the best quality products and packaging to make a successful program.
Worked with new product placement. Instrumental in placement of items throughout all foods and sundries departments of Costco. Worked closely with National Retail Accounts ie. Tyson Foods, Hormel Foods, Aidells Sausage, Reynolds, 3M, Just Desserts, Dial Corporation and many other retail accounts. Gained new distribution within categories to drive new sales.
Sales Support Representative – Liaison covering all communications for 45+ active accounts and COSTCO.
EDUCATION
Bradford Business School, Pittsburgh, PA – Business Program
Oglethorpe University, Atlanta, GA – Continuing Education Classes
TECHNICAL SKILLS
Microsoft Word, Excel, Outlook Express, Microsoft Office, OLX, CRM, World Sync, SAP