Customer Service Management Professional

HARRIET A. TONELLI

*** ******* ****.

BELLMAWR, NJ 08031

Cell 856-***-****

*********@***.***

Forward-thinking Administration and office management professional, offering a unique combination of creativity, hospitality and analytical skill with the ability to assess all vantage points simultaneously for an effective balance to produce sound business decisions that are easily transferable into a variety of positions.

WORK EXPERIENCE

Office Assistant/Receptionist 2022 -Present

Kamson Corp.

Blackwood, NJ

Answer telephones on multi-line phone system and route promptly. Greeting all residents, vendors and visitors.

Scheduled appointments, completed follow-ups on service calls and accounting issues.

Providing the highest standard of customer service. Performed general administrative support to office staff and manager. Updating and editing excel spreadsheets. Working with MRI program and Blue Moon. Updating and completing content central documents.

Leasing and Administration Assistant 2015 - 2021

Legow Management

Haddonview Apartments/Brookview Manor Apartments

Haddon Township/Stratford, NJ

Perform all Activities related to apartment rentals, move-in and lease renewals in the multi-family arena.

Currently using Real Page. Generate and handle traffic, leasing apartments, qualifying prospects, prepare lease documentation and completing move-in paper work and procedures. Assist residents throughout their residency.

Demonstrate great organizational skills and customer service focused. Process Rent payments, run availability, renewal and delinquency reports and interpret. Follow-up with residents to collect balance due, process work orders and follow-ups. Process weekly time cards for payroll submission through ADP.

Assistant Property Manager

Marketing and Resident Retention 2013 -2015

Altman Property Management

Autumn Ridge Apartment, Blackwood, NJ

Manage daily operations and assets of the residential community totaling 970 units. Provided superior customer service. Prepare and negotiate all lease renewals, prepare and manage Collection accounts, along with Accounts Payable/Receivable. Handle resident complaints and issues. Create and Follow up with work orders. Maintain resident files. Work closely with the Manager in budget and payroll reports. Assist with new hire process and

act as benefits liaison. Correspond with the Manager and owner regarding the property progress, including weekly status and competitive market trends. Inspect vacant apartments, document and process move out statement. Inspect the property daily and follow up on any issues on the grounds and facilities. Using YARDI system.

Administration Assistant/Customer Service 2008-2013

The First Montgomery Group

The Village at Voorhees, Voorhees, NJ

Lease apartments and maintain a satisfactory closing ratio at an 855 unit apartment community. Keeping a thorough understanding of the property and the surrounding area. Greet prospective residents providing them with property tours. Processing of lease applications and qualifying residents. In this position I effectively communicated to the prospect all community amenities and services and develop a telephone presentation that will attract potential residents. Follow up with prospects and phone calls from current residents and handle service and work order generation along with complaint calls and billing questions. Maintain customer/resident files and data entry of all prospects and guest cards. Collect and input rent payments in the accounting system. . Verify employment and prior rental references. Support Property manager with all related office administrative tasks.

Assistant Office Manager 2005 - 2008

Westminster Management

Hyde Park Apartments, Bellmawr, NJ

Interface with Leasing Tenants, answering questions and resolving issues. Track and follow up with tenants until lease is fully executed. Collect and post rent payments, send out late letters. Calling of customers to resolve past due accounts. Assist with event coordination, including open houses and resident functions. Review A/R reports, monthly rent roll. Work with Accounts Receivable to reconcile accounts with errors or misapplied rent checks. On-site health insurance liaison. Coordinate paperwork for new hires and new hire orientation regarding benefits and eTime system.

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EDUCATION

Peirce College-Accounting

St. Maria Goretti High School-Business/High School Diploma

NJAA-Certification: NALP, National Apartment Leasing Professional

NJAA-Certification: Fair Housing, Marketing and Leasing

CLASS: Certified Customer Service Professional

Awarded: “Most Supportive Staff Member” by NJAA

SKILLS

Proficient in MS Office, Outlook, Excel, Power Point, Real Page/One Site, YARDI, AMSI, MRI and Blue Moon

Scanner, FAX, Copier, multi-line phone system. Organized staff meetings and company outings.

*Outstanding Professional and personal references available upon request.

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