Customer Service Loan
Resume:
Antonio Bobo
*********.****@*****.***
Summary
I believe in TEAM. I have 13 years of expertise in automotive sales with the last 7 as a General Manager. I am results-oriented, I survey the trends and formulate methods to improve customer service and capitalize on new opportunities. I improve financial performance by conducting inventory analyses, retaining top talent, and creating strategic operational plans. I am an expert in leadership, customer service, and sales, I work off of trust and integrity. Highlights
1. I assume responsibility, am self-motivated and possess a high degree of professional integrity.
2. Well rounded, flexible, team player, and learning quickly. 3. Great Leader, I will bring a deficit into a surplus. 4. Well organized, inquisitive problem solver who enjoys challenges. 5. Communicate effectively when dealing with people. Experience
Midas - September 2008 – November 2008
Auto Technician
*Basic automotive work (brakes, oil changes, etc.) God’s Property Complete Auto Repair – December 2008 – February 2009 Auto Technician
*Basic automotive work (brakes, oil changes, etc.) Jiffy Lube – August 2011 – April 2013
Assistant Manager/CSA
*Assist store manager in duties review and request services to clients
*Assist store manager in achieving store and district goals
*Sales
*Basic Automotive
*Conducted Safety and Emission Inspections
NTB – June 2013 – March 2015
Sales/Service Rep
*Review and sell service to customers
*Achieve store and district goals
Fletcher’s Tire & Auto/Firestone Complete Auto – October 2015 – 2019 Store Manager
*Sales (trainer)
*Maintain Store Inventory
*Create, build and maintain customer service/relationship
*Build and maintain a great team (technicians and mechanics)
*Meet and exceed company and store quota
*Order parts and supplies (as needed)
*Problem Solving (customer and employees)
*Maximizing Store productivity
*Automotive Knowledge
Meineke Car Care – June 2021 – February 2022
General Manager
*Sales (Trainer)
*Maintain Store Inventory
*Maintain Store Budget
*Meet and Exceed Store Quota
*Scheduling
*Create, build and maintain customer service/relationship
*Build and maintain a great team
*Problem Solving (customer and employees)
*Maximizing Store productivity
*Automotive Knowledge
Education
*Vashon High School
May 1994
Maintained a G.P.A of 2.8, All American in two sports (basketball and baseball), and received a full basketball scholarship to the University of Oklahoma.
*University of Oklahoma
Maintained a G.P.A of 2.9 (basketball)
*Barton County Community College
Summer School, maintained 3.5
*Jacksonville Community College
Maintained a G.P.A of 3.2
*Ranken Technical College
April 2008
Basic Automotive Certification
Skills/Certifications
Basic Automotive Maintenance Certified
Knowledge/Experience in Welding
Microsoft Word, Excel
Internet
Customer Service
Problem Solving/Solutions
Sales
Sales Training
Safety and Emission Inspector
Management/Leadership
Profit & Loss Management
References Available Upon Request
Contact this candidate